Customer Service Officer (Reservation and Guest Services)

Antasis Inc.; Cebu City; In loco; PHP 223.000 - 335.000; Tempo pieno

Vantaggi offerti da questo lavoro

Opportunities for promotion

Paid training

Descrizione del lavoro

Antasis Inc. in Cebu City is seeking a proactive guest services specialist to manage high volumes of calls, emails and chats, assist guests with bookings, changes, and special requests, and deliver exceptional service.

You will work with American guests, leverage basic Excel, and learn reservation systems (SevenRooms a plus). This role offers paid training and opportunities for promotion.

Competenze

• Excellent English communication skills with clear and courteous speaking.
• 1–3 years in hospitality, hotel reservations, guest services, or BPO.
• Experience speaking with American customers and handling reservations.
• Hotel operations and guest relations knowledge is a MUST.
• Strong customer service and problem-solving abilities.
• Basic Microsoft Excel skills; willingness to learn SevenRooms.

Mansioni

• Manage high volume of calls and reservations via phone, email, and chat.
• Assist guests with bookings, changes, and special requests.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Support guest relations and ensure smooth hotel operations.

Conoscenze

Excellent English communication

American customer experience

Customer service & problem-solving

Hotel operations knowledge

Reservation systems learning

Basic Excel skills

Strumenti

Microsoft Excel

Descrizione del lavoro

About the role

We're looking for someone to manage high volume of calls and reservations via phone, email, and chat, assist guests with bookings, changes, and special requests, deliver exceptional guest service, and resolve guest concerns professionally.

Key responsibilities

• Manage high volume of calls and reservations via phone, email, and chat

• Assist guests with bookings, changes, and special requests

• Deliver exceptional guest service

• Resolve guest concerns professionally

About you

• Excellent English communication skills

• 1–3 years of experience in hospitality, hotel reservations, guest services, or BPO

• Experience speaking with American customers

• Hotel operations & guest relations knowledge is a MUST

• Strong customer service and problem-solving skills

• Basic Microsoft Excel skills

• Willingness to learn reservation systems (SevenRooms is a plus)

Benefits

• Opportunities for promotion

• Paid training