Reservations Agent

SALES RAIN BPO, INC.; Quezon City; Sur place; PHP 179 000 - 290 000; Plein temps

Avantages offerts par ce poste

HMO upon regularization

1 free HMO dependent

Résumé du poste

SALES RAIN BPO, INC. is seeking a Reservations Agent in the Philippines to assist guests with hotel bookings, inquiries, and reservation management while delivering excellent customer service and supporting room sales.

You will handle bookings, update reservations in the PMS, and provide information on rates, availability, and hotel services. The role includes upselling, monitoring allocations, and generating routine reservation reports.

Qualifications

• Hotel Reservations or Central Reservations experience is preferred.
• Fresh graduates welcome, especially with internship/OJT in Hotel Management, Tourism, Hospitality, or related fields.
• Customer Service, Sales, Hospitality, or Travel experience is an advantage.
• Knowledge of hotel PMS/reservation systems is preferred.
• RMS Cloud experience is an advantage but not required.
• Basic knowledge of Microsoft Word and Excel.
• Willing to work on a shifting schedule.

Responsabilités

• Handle new bookings, existing reservations, and guest inquiries.
• Process and update reservations accurately in the hotel reservation/PMS system.
• Provide information on room rates, availability, policies, and hotel services.
• Convert inquiries into bookings and upsell rooms and hotel services.
• Apply correct rates and follow revenue/yield management guidelines.
• Monitor room allocations and reservation changes.
• Ensure guest and booking information is accurate.
• Assist with promotions and reservation-related requests.
• Prepare daily and weekly reservation reports.
• Coordinate with hotel and internal teams to resolve reservation concerns.

Connaissances

Customer service

Sales

Hospitality

Travel experience

Formation

Hospitality degree or related field

Related field internship/OJT

Outils

PMS systems

RMS Cloud

MS Word

MS Excel

Description du poste

Job Overview

We are looking for a Reservations Agent to assist guests with hotel bookings, inquiries, and reservation management while providing excellent customer service and supporting room sales.

Key Responsibilities

• Handle new bookings, existing reservations, and guest inquiries.
• Process and update reservations accurately in the hotel reservation/PMS system.
• Provide information on room rates, availability, policies, and hotel services.
• Convert inquiries into bookings and upsell rooms and hotel services.
• Apply correct rates and follow revenue/yield management guidelines.
• Monitor room allocations and reservation changes.
• Ensure guest and booking information is accurate.
• Assist with promotions and reservation-related requests.
• Prepare daily and weekly reservation reports.
• Coordinate with hotel and internal teams to resolve reservation concerns.

Qualifications

• Hotel Reservations or Central Reservations experience is preferred.
• Fresh graduates are welcome, especially those with internship/OJT experience in Hotel Management, Tourism, Hospitality, or related fields.
• Customer Service, Sales, Hospitality, or Travel experience is an advantage.
• Knowledge of hotel PMS/reservation systems is preferred.
• RMS Cloud experience is an advantage but not required.
• Basic knowledge of Microsoft Word and Excel.
• Willing to work on a shifting schedule.

Benefits

• HMO upon regularization
• 1 free HMO dependent