Reservations Agent

MicroSourcing; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing in Pasay offers a Reservations Agent role (hybrid) at MOA. You will handle guest bookings, changes, and inquiries, while ensuring policy compliance and smooth check-in experiences.

You should have 1–3 years in customer service or hospitality, good communication, and proficiency with MS Office and call-centre tools. The company emphasizes growth, healthcare coverage from day one, and a collaborative, inclusive culture.

Qualifications

• 1–3 years in customer service, sales or hospitality.
• Open to undergrads or fresh graduates with good communication.
• Knowledge of computer applications is required.

Responsibilities

• Handle reservation-related calls including new bookings, modifications, cancellations and inquiries.
• Inform guests of policies (credit card requirements, cancellation terms, check-in/check-out times, parking).
• Promote value-added services (parking, breakfast) and optimize revenue.
• Track and apply promotions in CMS as per advisories.
• Enter and maintain reservation details accurately in CMS.

Skills

Customer service

Sales

Hospitality experience

Education

Undergraduate or fresh graduate welcome

Tools

MS Office

8x8

Dynamics

AVAYA

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Reservations Agent

Location: MOA, Pasay

Work setup & shift: Hybrid | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a Reservations Agent, You Will

• Handle all reservation-related calls including new bookings, modifications, cancellations, and general enquiries in accordance with client quality guidelines
• Ensure guests are informed of all relevant operational policies, such as credit card requirements, cancellation terms, check-in/check-out times, and car parking availability
• Optimize revenue by selling from the highest room category down and promoting value-added services such as parking and breakfast
• Accurately track and apply sales promotions and advertising campaigns within the CMS as outlined in promotional advisories
• Enter and maintain confirmed reservation details in the CMS, ensuring the completeness and accuracy of all guest data fields

Non-negotiables

What You Need:

• 1 to 3 years of relevant customer service, sales, hospitality experience preferably in the BPO industry
• Open to undergrads with experience and fresh graduates with good communication skills (both written and verbal)
• Knowledgeable in computer applications
• Proficiency with MS Office applications (i.e. MS Word, Excel) and other call centre-specific software/systems (i.e. 8x8, Dynamics, AVAYA)
• GDS experience is a plus but not required

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*

Requirements: