Customer Service Agent

MicroSourcing; Parañaque; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time-off

Performance bonuses

Job summary

MicroSourcing in Parañasque is seeking a Customer Service Agent to handle high-volume inbound calls, assist customers with orders, scheduling, and general inquiries, and support a smooth service experience onsite during night shifts. You will upsell moving and storage services, log interactions in our systems, escalate issues, and collaborate with internal teams.

The role rewards performance, healthcare from day one, and opportunities for career growth.

Qualifications

• Excellent written, verbal, and active listening skills across phone, email, and live chat channels.
• Proficient for Microsoft Office with fast, accurate typing and data entry skills.
• Ability to manage stressful customer situations with composure, empathy, and good judgment.
• Ability to work 40–50 hours per week in a fast-paced call center environment.
• Strong organizational skills to navigate software systems while assisting customers.

Responsibilities

• Answer high-volume inbound calls to assist customers with order placement, service scheduling, and general inquiries.
• Recommend and market relevant moving and storage products or services based on assessed customer needs.
• Make outbound follow-up calls to current customers to confirm appointments and provide updates.
• Resolve customer complaints and service issues using company software and established guidelines.
• Research customer accounts, document call details, and complete call logs in SOPs.
• Escalate complex issues, software bugs, or recurring call trends to supervisors and management.
• Process forms, orders, and applications while routing calls to appropriate internal departments.

Skills

Communication

Data Entry

Problem-Solving

Time Management

Multitasking

Organization

Tools

Microsoft Office (Word, Excel, Teams, Outlook)

CRM / CRM software

Call center software

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Agent

Location: Harton Corporate Centre, Parañaque

Work setup & shift: Onsite | Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

• Answer high-volume inbound calls to assist customers with order placement, service scheduling, and general inquiries.
• Recommend and market relevant moving and storage products or services based on assessed customer needs.
• Make outbound follow-up calls to current customers to confirm appointments and provide updates.
• Resolve customer complaints and service issues using company software and established problem-solving guidelines.
• Research customer accounts, document call details, and complete call logs in accordance with standard operating procedures.
• Escalate complex issues, software bugs, or recurring call trends to supervisors and management.
• Process forms, orders, and applications while routing calls to appropriate internal departments as needed.

Non-negotiables

What You Need:

• Communication Skills: Excellent written, verbal, and active listening skills across phone, email, and live chat channels.
• Computer & Data Entry Literacy: Proficient in Microsoft Office (Word, Excel, Teams, Outlook) with fast, accurate typing and data entry skills.
• Problem-Solving & De-escalation: Ability to manage stressful customer situations with composure, empathy, and sound judgment.
• Work Schedule Availability: Ability to work between 40 to 50 hours per week in a fast-paced call center environment.
• Multitasking & Organization: Strong organizational skills to navigate software systems while assisting customers.

Preferred Skills/Experience

• Prior customer service experience within a call center setting.
• Knowledge or prior background in the moving, storage, or logistics industries.
• Experience using CRM, ticketing, or call center software platforms.
• Familiarity with sales cross-selling or consultative product recommendations.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*