Reservations Agent

Manatal; Western Visayas; Hybrid; PHP 335,000 - 424,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Dependent coverage

Job summary

MicroSourcing is seeking a Reservations Agent in a hybrid role at MOA, Pasay. The position involves handling bookings, modifications, cancellations, and guest inquiries, while ensuring policy compliance on credit cards, check-in/out times, and parking.

You will drive revenue by upselling room categories and services, and manage CMS entries with accurate guest data. Ideal candidates have 1–3 years in customer service or hospitality within BPO, are open to undergraduates or new graduates with

Qualifications

• 1 to 3 years of relevant customer service, sales, hospitality experience preferably in the BPO industry.
• Open to undergrads with experience and fresh graduates with good communication skills (written and verbal).
• Knowledgeable in computer applications.
• Proficiency with MS Office applications and other call centre software/systems such as 8x8, Dynamics, and AVAYA.
• GDS experience is a plus but not required.

Responsibilities

• Handle all reservation-related calls including new bookings, modifications, cancellations, and enquiries per client guidelines.
• Inform guests of operational policies such as credit card requirements, cancellation terms, check-in/out times, and parking.
• Optimize revenue by selling highest room category and promoting value-added services like parking and breakfast.
• Track and apply sales promotions and advertising campaigns within the CMS as advised.
• Enter and maintain confirmed reservation details in the CMS with complete guest data.

Skills

Customer service

Sales

Hospitality

MS Office

Computer applications

Call center software

GDS experience

Education

Open to undergraduates

Tools

8x8

Dynamics

AVAYA

Job description

Discover your 100% YOU with MicroSourcing!

Position:

Reservations Agent

Location:

MOA, Pasay

Work setup & shift:

Hybrid | Shifting Schedule

Why join MicroSourcing?

You'll have:

• Competitive Rewards:Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit:Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony:Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth:Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork:Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a Reservations Agent, you will:

• Handle all reservation-related calls including new bookings, modifications, cancellations, and general enquiries in accordance with client quality guidelines
• Ensure guests are informed of all relevant operational policies, such as credit card requirements, cancellation terms, check-in/check-out times, and car parking availability
• Optimize revenue by selling from the highest room category down and promoting value-added services such as parking and breakfast
• Accurately track and apply sales promotions and advertising campaigns within the CMS as outlined in promotional advisories
• Enter and maintain confirmed reservation details in the CMS, ensuring the completeness and accuracy of all guest data fields

What You Need:

Non-negotiables:

• 1 to 3 years of relevant customer service, sales, hospitality experience preferably in the BPO industry
• Open to undergrads with experience and fresh graduates with good communication skills (both written and verbal)
• Knowledgeable in computer applications
• Proficiency with MS Office applications (i.e. MS Word, Excel) and other call centre-specific software/systems (i.e. 8x8, Dynamics, AVAYA)
• GDS experience is a plus but not required

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visithttps://www.microsourcing.com/
Terms & conditions apply.*