Reservations Administration Associate (2 US MARKET / 2 CA MARKET)

MicroSourcing; Pasig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare on day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Team events

Job summary

MicroSourcing in Ortigas, Pasig, invites you to join as a Reservations Administration Associate. This onsite, shifting role focuses on delivering excellent service to clients, managing calls, and collaborating to resolve issues while keeping product knowledge current.

The company highlights above-market rewards, healthcare on day one, regular bonuses, career growth, and an inclusive culture. If you thrive in a fast-paced environment and enjoy client-facing work, this is the place to grow your

Qualifications

• Excellent English communication, written and spoken.
• Ability to adapt communication across countries and cultures.
• Numeracy with spreadsheet proficiency and time-zone calculations.
• Experience with proprietary web applications and MS Office Suite.
• Customer-focused mindset.
• Completed at least 2 years in college.
• Able to work shifting schedules.

Responsibilities

• Provide exceptional service to existing clients, identify concerns, offer solutions.
• Track, monitor, and document all incoming client calls.
• Collaborate with internal teams to resolve issues and suggest product improvements.
• Maintain knowledge of the current product platform for compatibility.
• Perform other related duties as assigned by management.

Skills

English communication

Cross-cultural communication

Numeracy

MS Office proficiency

Customer focus

Shift work flexibility

Education

2 years of college

Tools

MS Office

Job description

Discover your 100% YOU with MicroSourcing!

Position: Reservations Administration Associate

Location: Ortigas, Pasig

Work Setup & Shift: Onsite | Shifting

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a Reservations Administration Associate, You Will

• Provide exceptional service to existing clients by identifying their concerns, offering effective solutions, and educating them on products and services
• Track, monitor, and document all incoming client calls for accurate record-keeping
• Collaborate with internal teams to investigate and resolve client issues, as well as contribute ideas for improving products and services
• Maintain compatibility with the product database by developing a working knowledge of the current platform
• Perform other related duties as assigned by management

Non-negotiables

What You Need:

• Excellent communication skills in English – written and spoken
• Ability to adapt communication to different countries/cultures
• Numerate/Experience with spreadsheets - ability to complete calculations and translate time across time zones
• Experience with different proprietary web applications and MS Office Suite
• Customer focus
• Completed at least 2 years in college
• Amicable to shifting schedules

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*Terms & conditions apply