Reservation Agent

Green Pasture People Management Inc; Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

A hotel management company in Metro Manila is seeking a Reservation Agent to efficiently manage room reservations using OPERA Cloud. Responsibilities include handling bookings through various channels, ensuring accurate guest details, and upselling hotel services. The ideal candidate should possess excellent communication and customer service skills, along with a proficiency in OPERA Cloud PMS. This role is crucial for maximizing room revenue and maintaining high levels of guest satisfaction.

Qualifications

• Proficient in using OPERA Cloud PMS for managing reservations.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation and attention to detail.

Responsibilities

• Handle room reservations via multiple channels using OPERA Cloud.
• Provide accurate information regarding room types and hotel policies.
• Upsell rooms and services to maximize revenue.
• Ensure accuracy of guest details, billing instructions, and special requests.
• Coordinate with Front Office and Sales teams regarding room availability and group bookings.
• Upsell rooms, promotions, and hotel services to maximize revenue.
• Maintain knowledge of hotel promotions, blackout dates, and inventory controls.

Skills

Attention to detail

Communication skills

Tools

OPERA Cloud PMS

Job description

Handling room reservations efficiently using OPERA Cloud, ensuring accurate booking details, excellent customer service, and maximizing room revenue while maintaining high guest satisfaction.

Duties and Responsibilities:

• Handle room reservations via phone, email, online channels, and walk-ins using OPERA Cloud PMS
• Create, modify, and cancel reservations accurately in OPERA Cloud
• Provide guests with information on room types, rates, packages, and hotel policies
• Ensure accuracy of guest details, billing instructions, and special requests
• Coordinate with Front Office and Sales teams regarding room availability and group bookings
• Upsell rooms, promotions, and hotel services to maximize revenue
• Maintain knowledge of hotel promotions, blackout dates, and inventory controls