Hotel Reservations Specialist — Guest Experience & Growth

Sapient Global Services; Quezon City; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Competitive pay with incentives

Career growth and mentorship opportunities

Paid training from Day 1

Job summary

A leading BPO company in Metro Manila seeks a Customer Service Representative for Hotel Reservations. This role involves assisting guests with booking inquiries, changes, and cancellations, ensuring a smooth experience. The successful candidate will enjoy a competitive salary of up to ₱26,000 per month, performance incentives, and various growth opportunities in a supportive environment. Strong English communication skills and customer focus are essential. Onsite work in Metro Manila required.

Qualifications

• High School or Senior High School graduate, college preferred.
• Strong English communication skills required.
• Customer-focused and detail-oriented individuals are ideal.

Responsibilities

• Handle inbound inquiries via phone, chat, or email.
• Provide information on hotel availability, pricing, and amenities.
• Assist guests with bookings, modifications, and cancellations.
• Document interactions and reservation details.
• Escalate complex issues to supervisors.
• Maintain service quality and satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School or Senior High School graduate (College preferred)

Job description

A leading BPO company in Metro Manila seeks a Customer Service Representative for Hotel Reservations. This role involves assisting guests with booking inquiries, changes, and cancellations, ensuring a smooth experience. The successful candidate will enjoy a competitive salary of up to ₱26,000 per month, performance incentives, and various growth opportunities in a supportive environment. Strong English communication skills and customer focus are essential. Onsite work in Metro Manila required.