Reservation Concierge: Elevate Guest Experience & Revenue

Marriott Hotel Manila; Tangob; On-site; PHP 201,000 - 268,000; Full time

Job summary

Marriott Hotel Manila is seeking a Reservations Agent to process incoming requests by phone, fax, or mail, verify room availability and rates, and explain guarantees, policy details, and special rates to guests.

You will input data into the reservation system, accommodate and document special requests, answer questions about facilities and room accommodations, and maintain professional service in line with Marriott standards. Follow escalation procedures when addressing guest concerns.

Qualifications

• High school diploma or G.E.D. equivalent required.
• No related work experience.
• No supervisory experience.

Responsibilities

• Process reservation requests received by phone, fax, or mail.
• Verify availability of requested room type and rate.
• Explain guarantees, policies, and special rates to callers.
• Accommodate and document special requests.
• Input and access data in the reservation system.
• Escalate guest concerns as per procedures.

Skills

Phone etiquette

Reservation system

Communication

Teamwork

Sales techniques

Education

High school diploma or G.E.D. equivalent

Tools

Reservation system

Job description

Marriott Hotel Manila is seeking a Reservations Agent to process incoming requests by phone, fax, or mail, verify room availability and rates, and explain guarantees, policy details, and special rates to guests.

You will input data into the reservation system, accommodate and document special requests, answer questions about facilities and room accommodations, and maintain professional service in line with Marriott standards. Follow escalation procedures when addressing guest concerns.