F&B Sales & Guest Loyalty Specialist

Marriott Hotel Manila; Santa Clara; On-site; PHP 223,000 - 391,000; Full time

Job summary

Marriott International in the Philippines seeks a guest services professional to resolve guest calls and requests with a focus on up-selling and maintaining loyalty. You will process reservations by phone, fax, or mail and manage rewards information while supporting F&B Sales & Marketing with general office duties.

The role emphasizes brand alignment, professional communication, and teamwork to meet revenue and service standards across Marriott properties.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Resolve guest calls, requests, or problems while promoting Marriott brand and guest loyalty.
• Use sales techniques to maximize revenue and up-sell to guests.
• Process reservation requests by phone, fax, or mail and enter Marriott Rewards information.
• Perform general office duties to support F&B Sales & Marketing.

Skills

Sales techniques

Up-selling

Customer service

Communication

Education

High school diploma or GED

Job description

Marriott International in the Philippines seeks a guest services professional to resolve guest calls and requests with a focus on up-selling and maintaining loyalty. You will process reservations by phone, fax, or mail and manage rewards information while supporting F&B Sales & Marketing with general office duties.

The role emphasizes brand alignment, professional communication, and teamwork to meet revenue and service standards across Marriott properties.