Guest Experience & Revenue Specialist

Marriott Hotel Manila; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Marriott Hotel Manila is seeking a guest services-oriented individual to handle guest calls, requests, and reservations while promoting brand standards. The role emphasizes up-selling to maximize revenue and loyalty, and collaboration with various departments to ensure guest satisfaction.

The candidate should have a High school diploma or GED and at least 2 years of related experience, with no supervisory experience required. Marriott emphasizes equal opportunity and professional conduct.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with appropriate departments.
• Answer, record, and process guest questions or concerns and assist with reservations when needed.
• Assist management in training and motivating employees and maintaining brand standards.

Education

High school diploma or GED equivalent

Job description

Marriott Hotel Manila is seeking a guest services-oriented individual to handle guest calls, requests, and reservations while promoting brand standards. The role emphasizes up-selling to maximize revenue and loyalty, and collaboration with various departments to ensure guest satisfaction.

The candidate should have a High school diploma or GED and at least 2 years of related experience, with no supervisory experience required. Marriott emphasizes equal opportunity and professional conduct.