Guest Reservation Specialist

Marriott Hotel Manila; Malay; On-site; PHP 167,000 - 279,000; Full time

Job summary

Marriott International is seeking a Front Desk/Reservation Associate to process reservation requests received by phone, fax, or mail and to identify guest needs to assign the correct room type. The role requires verifying room availability, explaining policies, and documenting special requests in the reservation system.

Candidates should be able to handle inquiries about facilities and services, follow sales techniques to maximize revenue, and escalate concerns as needed.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in reservation system.
• Indicate special room reservation types by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Education

High school diploma or G.E.D. equivalent

Job description

Marriott International is seeking a Front Desk/Reservation Associate to process reservation requests received by phone, fax, or mail and to identify guest needs to assign the correct room type. The role requires verifying room availability, explaining policies, and documenting special requests in the reservation system.

Candidates should be able to handle inquiries about facilities and services, follow sales techniques to maximize revenue, and escalate concerns as needed.