Reservation Associate

Vivere Hotel & Resorts Group; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Job summary

Vivere Hotel & Resorts Group is seeking a Reservation Associate in Metro Manila to be the first voice guests hear. You will manage inquiries, handle bookings, and deliver warm, professional service that sets the tone for a memorable stay.

Responsibilities include processing reservations via phone, email, and online platforms; offering upsell options and promotions; maintaining accurate guest data and rates; and staying updated on availability and hotel services to ensure consistent, high-quality

Qualifications

• Hospitality or related degree preferred.
• Experience in reservations/front desk or customer service is preferred.
• Excellent spoken and written communication.
• Proficiency with reservation systems and MS Office.

Responsibilities

• Handle room reservations, inquiries, and booking requests via phone, email, and online platforms.
• Provide warm, professional assistance to guests from first contact.
• Suggest value options, promotions, or upgrades to enhance guest experience and revenue.
• Maintain confidentiality and accuracy of guest data, rates, and bookings.
• Stay up-to-date on room availability, pricing, packages, and hotel services.

Skills

Customer service

Communication

Attention to detail

Multitasking

Hospitality mindset

Education

Bachelor's degree in Hospitality or related field

Tools

Reservation systems

MS Office

Job description

Be the voice of hospitality from the very first call!

We’re looking for a detail-oriented and service-driven Reservation Associate to join our team. In this role, you’ll be the first point of contact for guests—providing warm, professional assistance that sets the tone for an unforgettable stay.

Your Role

• Take Ownership: Accurately manage room reservations, inquiries, and booking requests through phone, email, and online platforms.
• Lead with Heart: Provide personalized assistance and create a welcoming experience from the first point of contact.
• Ignite Innovation: Suggest value-adding options, promotions, or upgrades to enhance guest experiences and maximize revenue.
• Value Integrity: Ensure all guest information, rates, and booking details are handled with confidentiality and accuracy.
• Endeavor Excellence: Maintain up-to-date knowledge of room availability, pricing, packages, and hotel services to deliver consistent, high-quality service.

What You Bring

• A degree in Hospitality Management, Tourism, Business, or a related field is an advantage.
• Previous experience in reservations, front office, or customer service is preferred.
• Excellent communication and interpersonal skills—both spoken and written.
• Proficiency in reservation systems and MS Office applications.
• Strong attention to detail, organizational skills, and the ability to multitask.
• A calm, confident demeanor and a genuine desire to serve.

What’s in it for You?

• Competitive compensation.
• Comprehensive training and opportunities for growth within the hospitality industry.
• A positive work environment where service excellence is celebrated.
• The chance to be part of a reputable hotel brand known for its warmth and elegance.
• Daily opportunities to create memorable experiences for guests.