Reservation Assistant, Transportation and Valet

MELCO RESORTS & ENTERTAINMENT; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

MELCO RESORTS & ENTERTAINMENT is seeking a Reservation Assistant for Transportation and Valet to handle limousine and transport requests for guests, ensuring timely processing and accurate confirmations.

Responsibilities include booking and assigning units, coordinating with dispatch and the Opera system, handling urgent requests, posting transactions, and generating revenue reports. Strong communication and MS Office proficiency are essential.

Qualifications

• 1 to 2-year experience in Reservation preferably in limousine, room or airline reservation operation.
• College graduate.
• Strong written and verbal communication skills; good customer service; proficient in Microsoft Office.

Responsibilities

• Accepts and processes all limousine/transport requests.
• Accurately books and assigns limousine unit based on the details of the transport request.
• Provides timely confirmation to the requester and ensures complete details (vehicle model, plate number, driver details, and contact number) are provided.
• Regularly checks the daily trip forecast and coordinates with the dispatcher for proper dispatch.
• Regularly checks forecast in the Opera system.
• Handles additional or urgent transport requests and coordinates with dispatcher for available units.
• Maximizes assignment and usage of limousine vehicles; forecasts need to outsource or lease additional vehicle.
• In charge of proper charging and documentation of all limousine transactions; posts charges to Micros following Finance guidelines.
• Monitors cash flow of revolving fund and updates Finance-related reports.
• Generates and submits revenue reports to requesting departments.
• Updates superior on any untoward incidents during shift.

Skills

Good decision-making

Excellent written and oral comms

Good customer service

Education

College Graduate

Tools

Microsoft Office

Job description

REQ15071 Reservation Assistant, Transportation and Valet (Open)

POSITION SUMMARY:

The Reservation Assistant, Transportation and Valet is in charge of accepting and processing the limousine service request for guests, as well as ensuring that all transport reservation will be served in timely and successful manner.

PRIMARY RESPONSIBILITIES:

• Accepts and processes all limousine/transport requests.
• Accurately books and assigns limousine unit based on the details of the transport request.
• Provides timely confirmation to the requesterr and ensures that complete details (vehicle model, plate number, driver details, and contact number, limousine rate etc.) will be provided at the soonest possible time.
• Regularly checks the daily trip forecast and constantly coordinates with the dispatcher for the proper dispatch of the limousine units.
• Regularly checks forecast in the Opera.
• Handles additional or urgent transport requests. Coordinates with dispatcher for the available unit to be provided for the additional request.
• Maximizes the assignment and usage of limousine vehicles. Staff must be able to forecast if there is a need to outsource or lease additional vehicle to cater volume of requests.
• In charge of proper charging and documentation of all limousine transactions.
• Posting of charges to Micros and following proper posting guidelines directed by Finance.
• Monitors cash flow of the revolving fund. Ensures that monitoring must be regularly updated.
• Complies with all finance-related requirements approved by Finance Audit.
• Generates and submits revenue report accurately and timely to requesting Departments.
• Updates and reports to immediate superior all untoward incidents during their shift.
• Other tasks as may be assigned by the Immediate Superior.

QUALIFICATIONS:

I. Experience

1 to 2-year experience in Reservation preferably in limousine, room or airline reservation operation.

II. Education

College Graduate

III. Skills / Competencies

• Good decision-making skills
• Excellent written and oral communication skills
• Good customer service skills
• Proficient in Microsoft office