Reservation Assistant, Transportation and Valet

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 240,000 - 400,000; Full time

Job summary

Melco Resorts & Entertainment Limited is seeking a Reservation Assistant, Transportation and Valet to manage limousine reservations for guests, ensuring timely and accurate service. The role requires handling multiple requests, coordinating with dispatch and accounting to ensure proper charges and timely confirmations.

The successful candidate will have 1–2 years in reservation operations (limousine/airline/room), strong communication skills, and proficiency in MS Office.

Qualifications

• 1–2 years experience in reservation (limousine/room/airline) operation.
• College graduate.
• Good decision-making skills.
• Excellent written and oral communication skills.
• Good customer service skills.
• Proficient in Microsoft Office.

Responsibilities

• Accepts and processes all limousine/transport requests.
• Accurately books and assigns limousine unit based on the transport request details.
• Provides timely confirmation with complete details (vehicle model, plate number, driver details, contact number, rates).
• Regularly checks the daily trip forecast and coordinates with the dispatcher for proper dispatch.
• Regularly checks forecast in Opera.
• Handles additional or urgent transport requests with dispatcher coordination.
• Maximizes assignment and usage of limousine vehicles; forecasts need for outsourcing or leasing.
• In charge of proper charging and documentation of all limousine transactions.
• Posting of charges to Micros and following posting guidelines by Finance.
• Monitors cash flow of the revolving fund and keeps it updated.
• Complies with finance-related requirements approved by Finance Audit.
• Generates and submits revenue reports to requesting departments.
• Updates superior on untoward incidents during the shift.
• Other tasks as assigned by Immediate Superior.

Skills

Decision making

Communication

Customer service

MS Office

Education

College Graduate

Job description

REQ15071 Reservation Assistant, Transportation and Valet (Open)

POSITION SUMMARY

The Reservation Assistant, Transportation and Valet is in charge of accepting and processing the limousine service request for guests, as well as ensuring that all transport reservation will be served in timely and successful manner.

PRIMARY RESPONSIBILITIES

1. 1. Accepts and processes all limousine/transport requests.
2. 2. Accurately books and assigns limousine unit based on the details of the transport request.
3. 3. Provides timely confirmation to the requesterr and ensures that complete details (vehicle model, plate number, driver details, and contact number, limousine rate etc.) will be provided at the soonest possible time.
4. 4. Regularly checks the daily trip forecast and constantly coordinates with the dispatcher for the proper dispatch of the limousine units.
5. 5. Regularly checks forecast in the Opera.
6. 6. Handles additional or urgent transport requests. Coordinates with dispatcher for the available unit to be provided for the additional request.
7. 7. Maximizes the assignment and usage of limousine vehicles. Staff must be able to forecast if there is a need to outsource or lease additional vehicle to cater volume of requests.
8. 8. In charge of proper charging and documentation of all limousine transactions.
9. 9. Posting of charges to Micros and following proper posting guidelines directed by Finance.
10. 10. Monitors cash flow of the revolving fund. Ensures that monitoring must be regularly updated.
11. 11. Complies with all finance-related requirements approved by Finance Audit.
12. 12. Generates and submits revenue report accurately and timely to requesting Departments.
13. 13. Updates and reports to immediate superior all untoward incidents during their shift.
14. 14. Other tasks as may be assigned by the Immediate Superior.

QUALIFICATIONS

• I. Experience 1 to 2-year experience in Reservation preferably in limousine, room or airline reservation operation.
• II. Education College Graduate
• III. Skills / Competencies
  • 1. Good decision-making skills
  • 2. Excellent written and oral communication skills
  • 3. Good customer service skills
  • 4. Proficient in Microsoft office

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.