Travel Consultant

KAV Travel and Tours OPC; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A travel service provider in Makati is seeking a customer service representative to manage reservations and assist with travel planning. The ideal candidate will have a background in hospitality, strong communication skills, and proficiency in reservation software. Responsibilities include handling inquiries via phone and online, booking accommodations, and providing customer support. Competitive salary and a vibrant work environment offered.

Qualifications

• Previous experience in a hospitality or customer service role is preferred.
• Strong communication and interpersonal skills.
• Knowledge of travel planning and sales techniques.

Responsibilities

• Handle incoming reservation inquiries via phone, email, or online chat.
• Assist customers in booking hotel accommodations and travel arrangements.
• Provide information on hotel amenities, room availability, and local attractions.

Skills

Strong communication and interpersonal skills

Knowledge of travel planning and sales techniques

Ability to work in a fast-paced environment

Proficiency in using reservation software

Previous experience in hospitality or customer service

Tools

Sabre

Via

Job description

Responsibilities

• Handle incoming reservation inquiries via phone, email, or online chat
• Assist customers in booking hotel accommodations and travel arrangements
• Provide information on hotel amenities, room availability, and local attractions
• Upsell additional services or amenities to enhance the customer experience
• Resolve customer complaints or issues in a professional and timely manner
• Maintain accurate records of reservations and customer interactions

Qualifications

• Previous experience in a hospitality or customer service role is preferred
• Strong communication and interpersonal skills
• Knowledge of travel planning and sales techniques
• Ability to work in a fast-paced environment while maintaining attention to detail
• Proficiency in using reservation software or booking systems especially Sabre and Via