Wellness Patient Relations and Sales Associate

Patient First Medical Clinic and Diagnostics Center Corporation; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Patient First Medical Clinic and Diagnostics Center Corporation is seeking a proactive front desk and customer service professional to manage patient reception, registration, scheduling, and billing. You will handle payments, issue receipts, and maintain accurate daily reports.

The role involves responding to inquiries, promoting wellness services, and coordinating with the clinical team to optimize patient flow and service delivery.

Responsibilities

• Manage front desk operations, patient reception, registration, scheduling, payments, and basic administrative requirements.
• Handle cashiering and payment transactions, including cash, card, online, and other approved payment methods, and ensure accurate recording and issuance of receipts.
• Maintain proper documentation and accountability of daily collections and payment transactions, in accordance with clinic policies and procedures.
• Respond to patient inquiries through walk-ins, phone, and messaging platforms.
• Provide clear and engaging information about wellness services, packages, promotions, and procedures.
• Identify patient needs and recommend appropriate wellness services or packages in coordination with the clinical team when needed.
• Perform cross-selling and upselling of wellness services, packages, and related offerings.
• Maintain strong patient relationships through proper follow-ups, reminders, and post-service engagement.
• Assist in achieving monthly patient acquisition, booking, and sales targets.
• Maintain accurate patient records, appointment schedules, sales transactions, payment records, and daily reports.
• Coordinate closely with the Wellness Nurse and other clinic personnel to ensure smooth patient flow and service delivery.

Skills

Front desk operations

Patient reception

Registration

Scheduling

Cashiering

Payment processing

Customer service

Communication skills

Upselling

Relationship management

Job description

1. Manage front desk operations, patient reception, registration, scheduling, payments, and basic administrative requirements.

2. Handle cashiering and payment transactions, including cash, card, online, and other approved payment methods, and ensure accurate recording and issuance of receipts.

3. Maintain proper documentation and accountability of daily collections and payment transactions, in accordance with clinic policies and procedures.

4. Respond to patient inquiries through walk-ins, phone, and messaging platforms.

5. Provide clear and engaging information about wellness services, packages, promotions, and procedures.

6. Identify patient needs and recommend appropriate wellness services or packages in coordination with the clinical team when needed.

7. Perform cross-selling and upselling of wellness services, packages, and related offerings.

8. Maintain strong patient relationships through proper follow-ups, reminders, and post-service engagement.

9. Assist in achieving monthly patient acquisition, booking, and sales targets.

10. Maintain accurate patient records, appointment schedules, sales transactions, payment records, and daily reports.

11. Coordinate closely with the Wellness Nurse and other clinic personnel to ensure smooth patient flow and service delivery.