Receptionist

International SOS; Pasig; On-site; PHP 167,000 - 279,000; Full time

Job summary

International SOS in Metro Manila is seeking a patient-focused Receptionist to be the first point of contact for patients and visitors in a healthcare setting. You will handle registration, appointment scheduling, and basic administrative duties to ensure a smooth and professional experience.

You will work with the EMR system, coordinate with healthcare teams, and maintain excellent customer service at all times. Strong English and Filipino communication skills are preferred.

Qualifications

• Candidate must be a college graduate.
• Excellent organizational and communication skills.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Customer service-oriented with strong telephone etiquette.
• Fluent in English; Filipino proficiency preferred.

Responsibilities

• Welcome and register patients with accurate EMR records.
• Schedule, confirm, and reschedule appointments with reminders.
• Answer phone and email inquiries with professional service.
• Coordinate lab, imaging, referral, and health assessment appointments.
• Assist with eligibility verification, authorizations, and billing documents.
• Maintain files, attendance records, and administrative reports.
• Handle patient feedback and contribute to service quality initiatives.

Skills

Customer service

Organizational skills

Communication skills

English proficiency

Education

College degree

Tools

MS Office

Job description

About the Role

We are seeking a customer-focused Receptionist to serve as the first point of contact for patients and visitors in a healthcare setting. The role is responsible for patient registration, appointment scheduling, patient navigation, and administrative support to ensure a seamless and professional experience.

Key Responsibilities

• Welcome and register patients while maintaining accurate records in the EMR system.
• Schedule, confirm, and reschedule appointments while managing reminders and follow-ups.
• Answer phone and email inquiries professionally and provide excellent customer service.
• Coordinate laboratory, imaging, referral, and health assessment appointments.
• Assist with eligibility verification, authorization requirements, and billing documentation.
• Maintain files, attendance records, correspondence, and administrative reports.
• Handle patient feedback and support service quality initiatives.

Qualifications

• College graduate.
• Strong organizational and communication skills.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Customer service-oriented with excellent telephone etiquette.
• Strong command of English; proficiency in Filipino and other languages is an advantage.
• Experience in healthcare, clinic, hospital, or customer-facing environments is preferred.