Reports & Title Operations Specialist

Manatal; Philippines; On-site; PHP 250,000 - 380,000; Full time

Job summary

Point is seeking a Reports Administrator to support mortgage-related appraisal workflows. You will place appraisal orders, monitor statuses, and proactively communicate progress to homeowners and account managers.

You will also manage interactions with appraisal management companies and title providers, ensuring transparent updates and timely escalation of issues. This role requires strong communication and organizational skills, with a customer-focused mindset.

Qualifications

• Fluency in Microsoft Office or Google Sheets; use formulas to reduce errors.
• 2+ years in Banking, Consumer Lending, Operations or Administrative Support is a plus.
• Interest in real estate and fintech; attention to detail and analytical mindset.
• Experience in real estate or mortgage industry is desirable but not required.

Responsibilities

• Place appraisal orders
• Follow up on statuses of appraisal orders
• Proactively communicate statuses to our customers (the AMs and the HO)
• Manage communications with the AMCs and relay messages back to AMs
• Update our Undelivered Appraisal queue with the latest statuses and notes for transparency
• Communicate and follow-up with title companies to effectively manage the title order reports queue and undelivered reports queue
• Escalate any title order issues to the appropriate parties
• Work with cross-functional teams to successfully bring an application to close
• Other tasks as needed

Skills

Attention to detail

Analytical skills

Communication

Adaptability

Resilience

Teamwork

Goal oriented

Tools

Microsoft Office

Google Sheets

Job description

Point is seeking a Reports Administrator to support mortgage-related appraisal workflows. You will place appraisal orders, monitor statuses, and proactively communicate progress to homeowners and account managers.

You will also manage interactions with appraisal management companies and title providers, ensuring transparent updates and timely escalation of issues. This role requires strong communication and organizational skills, with a customer-focused mindset.