Reports Administrator

Manatal; Philippines; On-site; PHP 250,000 - 380,000; Full time

Job summary

Point is seeking a Reports Administrator to support mortgage-related appraisal workflows. You will place appraisal orders, monitor statuses, and proactively communicate progress to homeowners and account managers.

You will also manage interactions with appraisal management companies and title providers, ensuring transparent updates and timely escalation of issues. This role requires strong communication and organizational skills, with a customer-focused mindset.

Qualifications

• Fluency in Microsoft Office or Google Sheets; use formulas to reduce errors.
• 2+ years in Banking, Consumer Lending, Operations or Administrative Support is a plus.
• Interest in real estate and fintech; attention to detail and analytical mindset.
• Experience in real estate or mortgage industry is desirable but not required.

Responsibilities

• Place appraisal orders
• Follow up on statuses of appraisal orders
• Proactively communicate statuses to our customers (the AMs and the HO)
• Manage communications with the AMCs and relay messages back to AMs
• Update our Undelivered Appraisal queue with the latest statuses and notes for transparency
• Communicate and follow-up with title companies to effectively manage the title order reports queue and undelivered reports queue
• Escalate any title order issues to the appropriate parties
• Work with cross-functional teams to successfully bring an application to close
• Other tasks as needed

Skills

Attention to detail

Analytical skills

Communication

Adaptability

Resilience

Teamwork

Goal oriented

Tools

Microsoft Office

Google Sheets

Job description

Reports Administrator

ABOUT US

OUR Product

“Point provides the opportunity to stabilize your financial situation without adding costly monthly

payments.” - Homeowner in Burlingame, CA

Here at Point, we’re helping homeowners unlock the equity in their homes without taking on

further debt. With an investment from Point, homeowners can de-leverage and diversify their

wealth, freeing them up to invest in their business, renovate and maintain their home, eliminate

debt, and tackle all of life’s expenses from college tuition to medical bills. Our equity investment

product is an advantageous alternative for homeowners and investors alike. When partnering

with Point, investors now have access to a brand new asset class - homeowner-occupied

residential real estate. Point is the first fintech product that is truly aligned with consumers’

interests - when the homeowner does well, Point and its investors do well.

Our Team

People first

As a consumer fintech company, we embed integrity, transparency, and trust into everything we

do at Point, including how we work. Whether you’re a homeowner, investor, employee, or

candidate, it’s people who power our business. We keep the human experience top of mind.

Experts at work

We’re on a mission to help the 23 million equity-rich, but cash-constrained Americans tap into

their home’s wealth. To do so, we have experience and expertise in all areas of the business,

especially at the helm. Point’s leadership have previously founded TrialPay (acquired by Visa),

Yub (acquired by Coupons.com), Metails (acquired by Buy.com), SiteAdvisor (acquired by

McAfee), Affir…

Championed by the best

In 2019, Point closed a $22M Series B led by Prudential Financial, DAG Ventures, and

Andreessen Horowitz. We’ve received funding from Ribbit Capital, Greylock, SV Angel and

Bloomberg Beta as well.

WHAT YOU’LL DO

• Place appraisal orders
• Follow up on statuses of appraisal orders
• Proactively communicate statuses to our customers (the AMs and the HO)
• Manage communications with the AMCs and relay messages back to AMs
• Update our Undelivered Appraisal queue with the latest statuses and notes for transparency
• Communicate and follow-up with title companies to effectively manage the title order reports queue and undelivered reports queue
• Effectively escalation any title order issues to the appropriate parties
• Work with cross-functional teams to successfully bring an application to close
• Other tasks as needed

YOU ARE

• Empathetic - you put can put yourself in the homeowner’s shoes and take pride in helping them accomplish their goals
• A self-starter - you take a proactive approach to your work
• An excellent communicator - you always communicate with clarity whether verbal or written
• Adaptable - you are resourceful and enjoy the challenge of helping to grow a business with new initiatives and are quick to understand new process and procedures
• Resilient - you are able to persevere when confronted with challenges
• Energetic - you’re able to keep up and thrive in fast-paced settings
• Team player - you enjoy collaborating with your peers and are constantly rethinking how to improve processes and the homeowner experience
• Goal oriented - you set high expectations for yourself and strive to hit your goals

YOU SHOULD HAVE

• Fastidious attention to detail
• Strong analytical and problem-solving skills
• Comfort presenting and defending evaluation decisions
• Fluency in Microsoft Office or Google Sheets. You use formulas to reduce errors and increase efficiency whenever possible.
• Enthusiasm for joining an early-stage tech company with an interest in real estate and consumer fintech
• 2+ years in Banking, Consumer Lending, Operations, or Administrative Support is a plus
• Experience in the real estate and/or mortgage industry desirable but not required
• A desire to deliver an uncommon level of quality customer service
• Knowledge of common credit underwriting standards, and income and asset evaluation is a plus