SaaS Renewals Specialist — Growth & Retention

Concentrix; Quezon City; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time off

Life Insurance

Employee Assistance Program

Volunteer Time Off

Job summary

Concentrix is hiring for an inside sales role focused on selling and renewing contracts for a variety of client products and services. The position emphasizes outbound engagement, lead qualification, and revenue retention through effective communication and solutioning with customers in the Philippines.

Ideal candidates bring 2+ years in a metrics-driven sales or customer-facing role, experience with SaaS opportunities, and fluency in Tagalog and English to service local customers.

Qualifications

• 2+ years in a metrics-driven sales or customer-facing role.
• Experience with SaaS opportunities.
• Experience in prospecting, outreach, lead qualification and lead generation.
• Fluency in Tagalog and English for Philippines market.

Responsibilities

• Follow outbound contact schedule to reach targeted potential customers identified through prospecting.
• Assess and prioritize leads from sales, trials, partners and other sources.
• Qualify the BANT (budget, authority, need and timeline) of leads.
• Help Sales and Marketing reach Market Development related goals.
• Help identify the best solutions for customers and how to implement those solutions.
• Foster trust between customers and clients.
• Reach mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.

Skills

Sales experience

SaaS

Lead generation

Prospecting

IT solutions selling

Tagalog

English

Tools

CRM

Job description

Concentrix is hiring for an inside sales role focused on selling and renewing contracts for a variety of client products and services. The position emphasizes outbound engagement, lead qualification, and revenue retention through effective communication and solutioning with customers in the Philippines.

Ideal candidates bring 2+ years in a metrics-driven sales or customer-facing role, experience with SaaS opportunities, and fluency in Tagalog and English to service local customers.