Senior Strategic Customer Success Lead — Growth & Renewals

Payoneer Inc.; Manila; Híbrido; PHP 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Payoneer Inc. is seeking a talented Customer Success Manager/Senior Customer Success Manager to manage a portfolio of strategic B2B clients in Manila. The role focuses on retention, renewals, and expansion, with heavy emphasis on executive-level engagements and cross-functional collaboration.

You will own growth plans, lead QBRs, and partner with internal teams to deliver measurable business value while driving customer delight in a hybrid Manila-based environment.

Qualificações

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in Customer Success, Account Management, or B2B Sales.
• Data-driven with a commercial mindset driving revenue through retention and expansion.
• Excellent negotiation, relationship-building, and stakeholder management skills.
• Confident presenter with experience leading executive meetings.

Responsabilidades

• Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
• Lead commercial conversations including upsell, cross-sell, and renewals.
• Build and maintain relationships with C-level executives and senior stakeholders.
• Develop and execute quarterly and annual account growth plans to maximize value.
• Deliver executive-level QBRs and customer presentations with business impact.

Conhecimentos

Data-driven

Negotiation

Stakeholder mgmt

Executive presentation

Organization

Customer focus

Analytical thinking

Salesforce experience

Formação académica

Bachelor's degree in Business/Marketing/Communications

Ferramentas

Salesforce

Descrição da oferta de emprego

Payoneer Inc. is seeking a talented Customer Success Manager/Senior Customer Success Manager to manage a portfolio of strategic B2B clients in Manila. The role focuses on retention, renewals, and expansion, with heavy emphasis on executive-level engagements and cross-functional collaboration.

You will own growth plans, lead QBRs, and partner with internal teams to deliver measurable business value while driving customer delight in a hybrid Manila-based environment.