Remote US Growth & Customer Success Specialist

Multiplymii LLC; Philippines; À distance; PHP 781 000 - 1 004 000; Plein temps

Avantages offerts par ce poste

100% Remote Work

13th Month Pay

Free Learning and Development Programs

Résumé du poste

Multiplymii LLC is hiring a Business Development & Customer Success Specialist to drive US market expansion and deliver exceptional support to existing customers. You will coordinate with customers and leading shipping carriers to build new partnerships and ensure a seamless experience.

The role emphasizes outbound outreach, cross-functional collaboration, and a strong focus on customer success, with 100% remote work and competitive benefits for a globally distributed team.

Qualifications

• 2-3 years in logistics or related field
• Outbound sales, business development, account management, or customer success
• Strong written and verbal communication
• Advanced Excel; organized with attention to detail
• Experience with CRM or sales engagement tools
• Knowledge of lead generation and prospect research

Responsabilités

• Sales & Business Development: conduct outbound prospecting to US retail and fashion companies; reach out to prospects daily; execute multi-touch campaigns; schedule qualified meetings; maintain records; follow outreach processes; build prospect lists after onboarding.
• Customer Service: manage US customer service emails; liaise with carriers (DHL, UPS, FedEx) and customers; maintain 30-minute SLA for requests; resolve issues with clear, empathetic communication.

Connaissances

Outbound sales

Customer success

Excel proficiency

CRM tools

Slack

Lead generation

Communication skills

Outils

CRM software

Sales engagement tools

Excel (advanced)

Description du poste

Multiplymii LLC is hiring a Business Development & Customer Success Specialist to drive US market expansion and deliver exceptional support to existing customers. You will coordinate with customers and leading shipping carriers to build new partnerships and ensure a seamless experience.

The role emphasizes outbound outreach, cross-functional collaboration, and a strong focus on customer success, with 100% remote work and competitive benefits for a globally distributed team.