Remote Travel Support Agent (Japanese)

Personalbuero U Herrmann; Manila; Remote; PHP 279,000 - 469,000; Full time

Job summary

Personalbuero U Herrmann is seeking a Customer Service Agent (Japanese) to support travel-related products from a remote Philippines location. In this full-time role, you will handle inquiries via phone, email, and messaging, ensuring high customer satisfaction while maintaining accuracy and courtesy.

Fluency in English and Japanese, plus at least one year of customer-facing experience, are essential. You will work in shifts to cover 24/7 operations, contributing to quality service and process

Qualifications

• Excellent spoken and written English and Japanese.
• At least 1 year of customer-facing or partner-facing experience.
• Strong customer service, attentiveness, empathy and patience.
• Excellent verbal and written communication and professional telephone etiquette.
• Ability to work rotating 24/7 shifts, including weekends and holidays.

Responsibilities

• Deliver excellent customer service across phone, email and messaging.
• Assist customers with hotels, flights, activities, and travel products.
• Handle high volume of enquiries with professionalism.
• Take ownership of issues including pricing and invoices.
• Suggest self-service improvements and process enhancements.
• Provide feedback to improve operations and performance.
• Communicate with Team Leaders and Managers on performance and coaching.
• Perform office-based administrative duties when required.
• Collaborate with the wider team to enhance customer experience.

Skills

Customer service

Bilingual English/Japanese

Communication skills

Telephone etiquette

Job description

Personalbuero U Herrmann is seeking a Customer Service Agent (Japanese) to support travel-related products from a remote Philippines location. In this full-time role, you will handle inquiries via phone, email, and messaging, ensuring high customer satisfaction while maintaining accuracy and courtesy.

Fluency in English and Japanese, plus at least one year of customer-facing experience, are essential. You will work in shifts to cover 24/7 operations, contributing to quality service and process