Customer Service Agent (m,f) Japanese remote in Philippines

Personalbüro U. Herrmann; Manila; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Work-from-home arrangement in the PH

Competitive compensation package

Performance bonus opportunities

Employee benefits

Career and professional development

Job summary

Personalbüro U. Herrmann is seeking a Customer Service Agent (Japanese) in the Philippines for a remote, full-time role starting in December. You will assist customers via phone, email and messaging, covering hotels, flights and activities, ensuring satisfaction and timely resolutions.

The role requires native Japanese and good English, at least 1 year in customer-facing work, and willingness to work rotating shifts including weekends. Training provided and opportunities to grow in a global team.

Qualifications

• Native Japanese and good command of English.
• At least 1 year of experience in a customer-facing or partner-facing role.
• Strong customer service skills, including attentiveness, empathy, patience and consistency.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Excellent attention to detail.
• Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements.
• High degree of integrity and ability to handle confidential information.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Deliver excellent customer service and manage customer needs through phone, email and messaging channels.
• Support customers with enquiries related to hotels, flights, activities and other travel products.
• Professionally handle a high volume of customer and partner enquiries.
• Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries.
• Identify opportunities to improve customer service through self-service initiatives and process improvements.
• Provide feedback and contribute to initiatives that improve operational efficiency.
• Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching.
• Perform office-based administrative duties whenever required.
• Work collaboratively with the wider team to contribute to the overall customer experience.

Skills

Native Japanese

English proficiency

Customer service

Communication skills

Telephone etiquette

Attention to detail

Shifts including weekends

Job description

Start: 1st week in December

As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.

Position: Customer Service Agent (Japanese)

Location: Philippines

Model: Remote (WFH)

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

• Deliver excellent customer service and manage customer needs through phone, email and messaging channels

• Support customers with enquiries related to hotels, flights, activities and other travel products

• Professionally handle a high volume of customer and partner enquiries

• Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries

• Identify opportunities to improve customer service through self-service initiatives and process improvements

• Provide feedback and contribute to initiatives that improve operational efficiency

• Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching

• Perform office-based administrative duties whenever required

• Work collaboratively with the wider team to contribute to the overall customer experience

REQUIREMENTS:

• Native Japanese and good command of English

• At least 1 year of experience in a customer-facing or partner-facing role

• Strong customer service skills, including attentiveness, empathy, patience and consistency

• Excellent verbal and written communication skills

• Professional telephone etiquette

• Excellent attention to detail

• Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements

• High degree of integrity and ability to handle confidential information

• Ability to work effectively in a fast-paced environment

BENEFITS:

• Work-from-home arrangement in Philippines

• Competitive compensation package

• Performance bonus opportunities

• Employee benefits

• Career and professional development opportunities

• Access to thousands of free learning courses

• Initial training and ongoing coaching

• Inclusive and supportive working environment

• Opportunity to work within a global team

• Relocation support

• And many more!