Remote Japanese-Speaking Travel Support Agent

Cross Border Talents; Manila; Remote; PHP 625,000 - 937,000; Full time

Benefits offered by this job

Relocation support

Training program

Career growth

Global exposure

Job summary

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to join our client’s international team in Malaysia. You will handle travel-related inquiries via phone, email, and chat, delivering courteous, accurate information and resolving issues to ensure a superior customer experience.

The ideal candidate is a native Japanese speaker with strong English skills, at least one year in a customer-facing role, and the ability to work rotating 24/7 shifts from Malaysia.

Qualifications

• Native-level proficiency in Japanese (spoken and written).
• Good command of English (written and spoken).
• Minimum of 1 year in a customer-facing or partner-facing role.
• Experience in travel, hospitality, or contact centers is a plus.

Responsibilities

• Deliver outstanding customer service via phone, email and messaging channels.
• Handle travel-related enquiries (hotels, flights, activities, bookings).
• Manage a high volume of inquiries with professionalism and accuracy.
• Take ownership of customer issues including bookings, pricing and invoices.
• Investigate concerns and provide timely, effective resolutions.
• Provide accurate information and guidance for a consistent customer experience.
• Identify opportunities for self-service and process improvements.
• Share feedback to improve service delivery and efficiency.
• Coordinate with Team Leaders and internal teams for issue resolution.
• Perform administrative and operational duties as needed.

Skills

Japanese (native)

Customer service

Excellent communication

Job description

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to join our client’s international team in Malaysia. You will handle travel-related inquiries via phone, email, and chat, delivering courteous, accurate information and resolving issues to ensure a superior customer experience.

The ideal candidate is a native Japanese speaker with strong English skills, at least one year in a customer-facing role, and the ability to work rotating 24/7 shifts from Malaysia.