Customer Service Agent (m,f) Japanese remote in the Philippines

Personalbuero U Herrmann; Manila; Remote; PHP 391,000 - 670,000; Full time

Job summary

Personalbuero U Herrmann is seeking a Customer Service Agent (Japanese) to support travel-related products across hotels, flights and activities. This is a remote role based in the Philippines, offering full-time employment.

You will handle inquiries via phone, email and messaging, resolve issues with empathy, and contribute to a high standard of customer satisfaction while rotating 24/7 shifts as required. Training provided, opportunities for growth, and a collaborative team environment.

Qualifications

• Excellent spoken and written English and Japanese.
• At least 1 year of experience in a customer-facing or partner-facing role.
• Strong customer service skills, including attentiveness, empathy, patience and consistency.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements.
• High degree of integrity and ability to handle confidential information.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Deliver excellent customer service and manage customer needs through phone, email and messaging channels.
• Support customers with enquiries related to hotels, flights, activities and other travel products.
• Professionally handle a high volume of customer and partner enquiries.
• Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries.
• Identify opportunities to improve customer service through self-service initiatives and process improvements.
• Provide feedback and contribute to initiatives that improve operational efficiency.
• Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching.
• Perform office-based administrative duties whenever required.
• Work collaboratively with the wider team to contribute to the overall customer experience.

Skills

English language (spoken & written)

Japanese language

Customer service

Communication skills

Job description

As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.

Position: Customer Service Agent (Japanese)

Location: Philippines remote

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

• Deliver excellent customer service and manage customer needs through phone, email and messaging channels
• Support customers with enquiries related to hotels, flights, activities and other travel products
• Professionally handle a high volume of customer and partner enquiries
• Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries
• Identify opportunities to improve customer service through self-service initiatives and process improvements
• Provide feedback and contribute to initiatives that improve operational efficiency
• Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching
• Perform office-based administrative duties whenever required
• Work collaboratively with the wider team to contribute to the overall customer experience

REQUIREMENTS:

• Excellent spoken and written English and Japanese
• At least 1 year of experience in a customer-facing or partner-facing role
• Strong customer service skills, including attentiveness, empathy, patience and consistency
• Excellent verbal and written communication skills
• Professional telephone etiquette
• Excellent attention to detail
• Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements
• High degree of integrity and ability to handle confidential information
• Ability to work effectively in a fast-paced environment