Japanese-Speaking Travel Support Agent (Remote)

Cross Border Talents; Cebu City; Remote; PHP 656,000 - 1,031,000; Full time

Benefits offered by this job

Relocation support

Bonus opportunities

Employee benefits

Training & coaching

Online learning access

Career growth

International team

Job summary

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to support customers and business partners from Malaysia. You will handle hotel reservations, flights and travel product inquiries across multiple channels, delivering high-quality service and timely resolutions.

The ideal candidate is a native Japanese speaker with strong English, at least 1 year in customer-facing roles, and the ability to work rotating shifts, including weekends and public holidays, from a remote setup

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Good command of English (spoken and written).
• Minimum of 1 year of experience in a customer-facing or partner-facing role.
• Previous experience in customer service, travel, hospitality, contact centres or similar environment is a plus.
• Excellent communication, listening, empathy and professionalism.

Responsibilities

• Deliver outstanding customer service via phone, email and messaging channels.
• Handle travel-related enquiries including hotel reservations, flights and activities.
• Manage a high volume of enquiries with accuracy and professionalism.
• Take ownership of customer issues, including bookings, pricing and invoice questions.
• Investigate concerns and provide timely, effective resolutions.
• Provide accurate information and guidance to ensure a positive experience.
• Suggest self-service improvements and process enhancements.

Skills

Japanese proficiency

English proficiency

Customer service

Communication skills

Problem solving

Multi-channel support

Telephone etiquette

Job description

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to support customers and business partners from Malaysia. You will handle hotel reservations, flights and travel product inquiries across multiple channels, delivering high-quality service and timely resolutions.

The ideal candidate is a native Japanese speaker with strong English, at least 1 year in customer-facing roles, and the ability to work rotating shifts, including weekends and public holidays, from a remote setup