Customer Service Agent (Japanese)

David Kennedy Recruitment Limited; Quezon City; Remote; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Work-from-home in Philippines

Competitive compensation package

Performance bonus opportunities

Employee benefits

Career development opportunities

Access to thousands of free learning"

Job summary

David Kennedy Recruitment is hiring a Japanese-speaking Customer Service Representative in the Philippines for a global travel services company. You will support customers across hotels, flights and activities via phone, email, and messaging channels, ensuring high satisfaction and issue resolution.

This full-time, remote position requires N1 Japanese and English at B1/B2, with at least 1 year in a customer-facing role.

Qualifications

• N1 Japanese language proficiency.
• At least 1 year in a customer-facing role.
• Strong customer service skills including empathy and patience.
• Excellent verbal and written communication.
• Professional phone etiquette and attention to detail.

Responsibilities

• Deliver excellent customer service across phone, email and messaging channels.
• Assist customers with hotels, flights and activities queries.
• Handle a high volume of enquiries with professionalism.
• Own issues including pricing and invoice enquiries.
• Suggest self-service improvements and process optimisations.
• Provide feedback to improve operations and efficiency.
• Communicate with Team Leaders on performance and coaching.
• Perform office-based administrative duties when required.
• Collaborate with the team to enhance the customer experience.

Skills

N1 Japanese

English communication

Customer service

Attention to detail

Written & verbal communication

Flexible shifts

Job description

David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in the Philippines.

As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.

Position: Customer Service Agent (Japanese)

Location: Philippines

Model: Remote (WFH)

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

• Deliver excellent customer service and manage customer needs through phone, email and messaging channels
• Support customers with enquiries related to hotels, flights, activities and other travel products
• Professionally handle a high volume of customer and partner enquiries
• Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries
• Identify opportunities to improve customer service through self-service initiatives and process improvements
• Provide feedback and contribute to initiatives that improve operational efficiency
• Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching
• Perform office-based administrative duties whenever required
• Work collaboratively with the wider team to contribute to the overall customer experience

REQUIREMENTS:

• N1 Japanese (Minimum) and good command of English (B1/2)
• At least 1 year of experience in a customer-facing or partner-facing role
• Strong customer service skills, including attentiveness, empathy, patience and consistency
• Excellent verbal and written communication skills
• Professional telephone etiquette
• Excellent attention to detail
• Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements
• High degree of integrity and ability to handle confidential information
• Ability to work effectively in a fast-paced environment

BENEFITS:

• Work-from-home arrangement in Philippines
• Competitive compensation package
• Performance bonus opportunities
• Employee benefits
• Career and professional development opportunities
• Access to thousands of free learning courses
• Initial training and ongoing coaching
• Inclusive and supportive working environment
• Opportunity to work within a global team
• Relocation support
• And many more!