Japanese-speaking Travel Support Agent (Remote)

Cross Border Talents; Manila; Remote; PHP 697,000 - 1,046,000; Full time

Benefits offered by this job

Relocation support

Initial training and ongoing coaching

Access to online learning courses

Career growth and development

Collaborative global team

Job summary

Cross Border Talents is seeking a native Japanese-speaking Customer Service Agent to join its international team in Malaysia. You will deliver high-quality support across phone, email, and messaging, assisting customers with hotel reservations, flights, activities, and other travel products, while maintaining professionalism and accuracy.

The role requires at least one year in a customer-facing or partner-facing position, excellent communication skills in Japanese and English, and the ability to

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Good command of English, both written and spoken.
• Minimum of 1 year of experience in a customer-facing or partner-facing role.
• Previous experience in customer service, travel, hospitality, contact centres or a similar environment will be an advantage.
• Strong customer service orientation, with listening skills, empathy, patience and professionalism.

Responsibilities

• Deliver outstanding customer service by assisting customers and business partners through phone, email and messaging channels.
• Handle a wide range of travel-related enquiries concerning hotel reservations, flights, activities, bookings and other travel products.
• Manage a high volume of customer and partner enquiries while maintaining professionalism, accuracy and service quality.
• Take ownership of customer issues and concerns, including booking-related matters, operational queries, pricing discrepancies and invoice enquiries.
• Investigate customer concerns, identify appropriate solutions and ensure timely and effective resolution.
• Provide accurate information and guidance while ensuring a consistent and positive customer experience.
• Identify opportunities to improve customer service through self-service solutions, process enhancements and operational improvements.
• Share customer feedback and contribute to initiatives aimed at improving service delivery and operational efficiency.
• Maintain regular communication with Team Leaders and Managers regarding performance, feedback, operational updates and coaching requirements.
• Work collaboratively with internal departments and the wider team to ensure efficient issue resolution and customer satisfaction.
• Perform administrative and operational duties whenever required.

Skills

Native Japanese

English proficiency

Customer-facing experience

Communication skills

Job description

Cross Border Talents is seeking a native Japanese-speaking Customer Service Agent to join its international team in Malaysia. You will deliver high-quality support across phone, email, and messaging, assisting customers with hotel reservations, flights, activities, and other travel products, while maintaining professionalism and accuracy.

The role requires at least one year in a customer-facing or partner-facing position, excellent communication skills in Japanese and English, and the ability to