Remote Japanese-speaking Travel Support Agent

Cross Border Talents; Cebu City; Remote; PHP 697,000 - 1,133,000; Full time

Benefits offered by this job

Relocation support

Comprehensive training

Learning courses

Career growth

International team

Job summary

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to support customers and partners from Malaysia in a remote capacity. You will handle travel-related inquiries across multiple channels, ensuring a smooth and positive experience while maintaining high service quality.

The ideal candidate is a native Japanese speaker with English proficiency and at least 1 year of customer-facing experience, ready to work in rotating shifts and contribute to process improvements within an

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Good command of English (written and spoken).
• Minimum 1 year of customer-facing or partner-facing experience.
• Experience in travel, hospitality, or contact centres is a plus.
• Strong listening, empathy and professionalism.

Responsibilities

• Deliver outstanding customer service across phone, email, and messaging channels.
• Assist with travel-related enquiries including hotel, flights, activities.
• Handle high volume inquiries with professionalism and accuracy.
• Take ownership of customer issues and provide timely resolutions.
• Provide accurate information and guidance to ensure a positive experience.
• Identify opportunities to improve service through self-service and process improvements.
• Collaborate with internal teams to resolve issues and maintain satisfaction.
• Participate in training and coaching feedback loops.

Skills

Japanese proficiency

English proficiency

Customer-facing experience

Communication skills

Problem solving

Job description

Cross Border Talents is seeking a Japanese-speaking Customer Service Agent to support customers and partners from Malaysia in a remote capacity. You will handle travel-related inquiries across multiple channels, ensuring a smooth and positive experience while maintaining high service quality.

The ideal candidate is a native Japanese speaker with English proficiency and at least 1 year of customer-facing experience, ready to work in rotating shifts and contribute to process improvements within an