Customer Service Agent Japanese remote in the Philippines

Personalbuero U Herrmann; Manila; Remote; PHP 279,000 - 469,000; Full time

Job summary

Personalbuero U Herrmann is seeking a Customer Service Agent (Japanese) to support travel-related products from a remote Philippines location. In this full-time role, you will handle inquiries via phone, email, and messaging, ensuring high customer satisfaction while maintaining accuracy and courtesy.

Fluency in English and Japanese, plus at least one year of customer-facing experience, are essential. You will work in shifts to cover 24/7 operations, contributing to quality service and process

Qualifications

• Excellent spoken and written English and Japanese.
• At least 1 year of customer-facing or partner-facing experience.
• Strong customer service, attentiveness, empathy and patience.
• Excellent verbal and written communication and professional telephone etiquette.
• Ability to work rotating 24/7 shifts, including weekends and holidays.

Responsibilities

• Deliver excellent customer service across phone, email and messaging.
• Assist customers with hotels, flights, activities, and travel products.
• Handle high volume of enquiries with professionalism.
• Take ownership of issues including pricing and invoices.
• Suggest self-service improvements and process enhancements.
• Provide feedback to improve operations and performance.
• Communicate with Team Leaders and Managers on performance and coaching.
• Perform office-based administrative duties when required.
• Collaborate with the wider team to enhance customer experience.

Skills

Customer service

Bilingual English/Japanese

Communication skills

Telephone etiquette

Job description

As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.

Position: Customer Service Agent (Japanese)

Location: Philippines remote

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

• Deliver excellent customer service and manage customer needs through phone, email and messaging channels
• Support customers with enquiries related to hotels, flights, activities and other travel products
• Professionally handle a high volume of customer and partner enquiries
• Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries
• Identify opportunities to improve customer service through self-service initiatives and process improvements
• Provide feedback and contribute to initiatives that improve operational efficiency
• Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching
• Perform office-based administrative duties whenever required
• Work collaboratively with the wider team to contribute to the overall customer experience

REQUIREMENTS:

• Excellent spoken and written English and Japanese
• At least 1 year of experience in a customer-facing or partner-facing role
• Strong customer service skills, including attentiveness, empathy, patience and consistency
• Excellent verbal and written communication skills
• Professional telephone etiquette
• Excellent attention to detail
• Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements
• High degree of integrity and ability to handle confidential information
• Ability to work effectively in a fast-paced environment