Remote Tier 2 IT Support – MSP-Grade Troubleshooter

BruntWork; Metro Manila; Remote; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a Tier 2 IT Support professional in the Philippines to deliver advanced technical assistance to business and retail clients. The role operates Monday–Friday, 40 hours weekly, remotely with a focus on high-quality support and professional communication.

You will troubleshoot complex hardware, software, and network issues, support Microsoft environments, manage networking gear, assist with server tasks, and collaborate with vendors on client projects while maintaining thorough

Qualifications

• 3+ years of hands-on IT support experience.
• Tier 2 and Tier 3 technical expertise for complex escalations.
• Strong troubleshooting across systems, networks and endpoints.
• Experience in business IT environments (MSP experience a major plus).
• Knowledge of EDR and MDR security practices.
• Clear, confident communication skills.

Responsibilities

• Provide advanced IT support to business clients.
• Diagnose and resolve complex hardware, software, and network issues.
• Support Microsoft environments (Windows OS, Active Directory, Microsoft 365, Azure).
• Manage networking equipment (routers, switches, firewalls, wireless systems).
• Assist with server installations and maintenance.
• Participate in infrastructure upgrades and client projects.
• Onboard new clients, including environmental assessments and deployment.
• Coordinate and work directly with third-party vendors (ISP, VoIP, security, software providers).
• Maintain clean documentation and professional client communication.
• Manage multiple service tickets while meeting response expectations.
• Escalate appropriately while maintaining ownership of assigned issues.
• Represent the client directly to customers in a professional manner.

Skills

IT support

Troubleshooting

Communication

Education

Certifications (CompTIA, Microsoft, etc.)

Job description

BruntWork is seeking a Tier 2 IT Support professional in the Philippines to deliver advanced technical assistance to business and retail clients. The role operates Monday–Friday, 40 hours weekly, remotely with a focus on high-quality support and professional communication.

You will troubleshoot complex hardware, software, and network issues, support Microsoft environments, manage networking gear, assist with server tasks, and collaborate with vendors on client projects while maintaining thorough