Remote Tier 1 IT Support Specialist

Network Coverage, LLC.; Angeles; Remote; PHP 695,000 - 1,216,000; Full time

Benefits offered by this job

Equipment provided

Job summary

Network Coverage, LLC. is seeking a Service Desk Specialist to deliver Tier 1 support for desktop, software, and peripherals to US clients from a permanent WFH setup in the Philippines. Equipment is provided, and you will interact with clients to resolve incidents while documenting all steps.

The role emphasizes strong communication, SLA adherence, and ongoing improvement of support processes. A global remote work environment with occasional on-site coordination is expected.

Qualifications

• Foundational IT infrastructure knowledge including client/server models and networks.
• Proficiency with Windows client OS and core desktop apps (Office 365).
• Experience with Active Directory, DNS, DHCP, and Exchange basics.

Responsibilities

• Provide Tier 1 support for desktop, software, and peripherals.
• Build and maintain client relationships and manage SLAs.
• Update tickets in real-time and document resolution steps.

Skills

IT infrastructure basics

Windows client OS

Active Directory

DNS

DHCP

Exchange/Office 365

LAN/WAN connectivity

Firewalls

Endpoint security

Education

Associate's Degree in IT or related

Tools

Troubleshooting tools

Ticketing systems

Remote support tools

Job description

Network Coverage, LLC. is seeking a Service Desk Specialist to deliver Tier 1 support for desktop, software, and peripherals to US clients from a permanent WFH setup in the Philippines. Equipment is provided, and you will interact with clients to resolve incidents while documenting all steps.

The role emphasizes strong communication, SLA adherence, and ongoing improvement of support processes. A global remote work environment with occasional on-site coordination is expected.