Level 2 Engineer

ScalableOS; Makati; Remote; PHP 600,000 - 900,000; Full time

Job summary

ScalableOS in the Philippines is seeking a Level 2 IT Support Engineer with MSP experience to join our client-focused team. You will act as an escalation point, delivering advanced technical support and ensuring client satisfaction across Windows, cloud services, and collaboration tools.

You’ll handle complex issues, manage tickets efficiently, and communicate proactively to prevent delays, while adapting to a permanent night shift and a long-term remote work arrangement.

Qualifications

• 4 years of IT support experience in an MSP environment.
• Strong knowledge of Windows desktop and server OS (Windows 10/11, Windows Server 2016+).
• Experience supporting Microsoft 365, Azure AD, and related services.

Responsibilities

• Troubleshooting issues related to End User Devices including Desktops, Laptops, Mobile Devices, Printers, Scanners, Vendors, Applications, Wi-Fi and more.
• Troubleshoot issues related to Company Infrastructure such as Office 365, G Suite, Windows Server Environments (2016, 2019), Cloud Infrastructure (Cloud File Storage, Cloud authentication).
• Follow proper company procedures such as response time, escalation, communication, and documentation.
• Properly handle your ticket workspace in the help desk system - everything clean, updated, resolved properly, and generally done aesthetically
• Provide constant communication proactively to avoid customer frustration or long time on their computers during working hours.

Skills

IT support

Windows OS

Microsoft 365

Azure AD

RMM tools

PSA tools

Networking

Virtualization

Tools

Datto

Kaseya

NinjaOne

Halo

ConnectWise

Autotask

Job description

Makati, Philippines | Posted on 10/29/2026

• State/Province National Capital Region (Manila)
• Country Philippines

About Us

At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here!

Job Description

SUMMARY

We areseeking a skilled and customer-focused Level 2 IT Support Engineer withprevious experience working in an MSP environment. In this role, you will actas the escalation point, providing advanced technical support to our clientsacross a range of technologies. You’ll be responsible for resolving complexissues, managing tickets efficiently, and ensuring client satisfaction.

JOBRESPONSIBILITIES

• Troubleshootingissues related to End User Devices including but not limited to Desktops,Laptops, Mobile Devices, Printers, Scanners, Vendors, Applications, Wi-Fi andmore.
  
• Troubleshootissues related to Company Infrastructure such as Office 365, G Suite, WindowsServer Environments (2016, 2019), Cloud Infrastructure (Cloud File Storage,Cloud authentication)
  
• Followproper company procedures such as response time, escalation, communication, anddocumentation.
  
• Properlyhandle your ticket workspace in the help desk system - everything clean,updated, resolved properly, and generally done aesthetically
  
• Provideconstant communication proactively to avoid customer frustration or long timeon their computers during working hours.
  

QUALIFICATIONS

• 4 years ofIT support experience in an MSP environment.
  
• Strongknowledge of Windows desktop and server OS (Windows 10/11, Windows Server2016+).
  
• Experiencesupporting Microsoft 365, Azure AD, and related services.
  
• Familiaritywith RMM and PSA tools (e.g., Datto, Kaseya, NinjaOne, Halo, ConnectWise,Autotask).
  
• Solidunderstanding of networking (TCP/IP, DNS, DHCP, firewalls, VPNs).
  
• Experiencewith virtualization platforms (e.g., VMware, Hyper-V).
  
• Excellenttroubleshooting and problem-solving skills.
  
• Strongcommunication and customer service skills.
  

JOBREQUIREMENTS

• Should bewilling to accept a long-term work-from-home arrangement.
  
• Should beamenable to a permanent night shift schedule.