Remote Telco Provisioning Specialist

Cloudstaff; Philippines; Remote; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Quarterly perks boxes

Annual Performance Review with Salary Increase

Company-provided PC/Laptop and internet connection

Tech-on-wheels Support

Mental Wellness Employee Assistance program

Employee Share Units program

Job summary

A leading outsourcing company in the Philippines is seeking a Provisioning Officer to manage internet and digital voice orders. The role demands strong telecom provisioning experience, excellent communication skills, and attention to detail. You'll be responsible for customer updates, handling escalations, and ensuring the timely delivery of services. This position offers a work-from-home arrangement with various perks, including health insurance, flexible leave credits, and opportunities for career advancement.

Qualifications

• Experience in provisioning within the telecommunications industry is essential.
• Must have excellent case management skills.
• Strong communication skills for business correspondence and customer interactions.

Responsibilities

• Manage internet and digital voice orders for customers.
• Handle rejections and escalations effectively.
• Update customers regarding their order progress and tech appointments.
• Maintain CRM with service delivery statuses.
• Collaborate with wholesale providers on service modifications.

Skills

Telco Experience in provisioning

Case management skills

Good communication skills (written and spoken)

Strong Attention to detail

Fast learner

Customer service oriented

Responsiveness to requests

Job description

A leading outsourcing company in the Philippines is seeking a Provisioning Officer to manage internet and digital voice orders. The role demands strong telecom provisioning experience, excellent communication skills, and attention to detail. You'll be responsible for customer updates, handling escalations, and ensuring the timely delivery of services. This position offers a work-from-home arrangement with various perks, including health insurance, flexible leave credits, and opportunities for career advancement.