Telco Onboarding & Provisioning Lead — Smooth Transitions

MicroSourcing International; Metro Manila; On-site; PHP 400,000 - 650,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Flexible work arrangements

Job summary

MicroSourcing in the Philippines is building a new Telco onboarding team to support a major Australian telco client. The role focuses on onboarding mobile customers, provisioning devices and plans, and keeping projects on schedule.

You will partner with customers and internal teams to remove roadblocks, explain complex changes, and deliver a seamless transition. Join a collaborative, growth‑minded team that values quality and customer success.

Qualifications

• At least 3 years of experience onboarding a customer to a service across any industry (utilities, logistics, etc.).
• Experience in BPO telco migrations (site relocation, NBN migration, mobile transition, 4G/5G moves) is a plus.
• Highly organized with a knack for keeping projects on track; formal certification is a bonus.
• Excellent at explaining complex ideas and running productive meetings with clients and teams.
• A pro at finding solutions that work for everyone.
• High accuracy with a sharp eye for detail and a college degree or equivalent experience.

Responsibilities

• Manage mobile transitions from start to finish, ensuring delivery as promised.
• Keep projects on schedule by tracking progress and coordinating with multiple teams.
• Be a customer champion by helping clients understand new services and resolve issues during transitions.
• Collaborate with internal teams and customer contacts to ensure alignment.
• Solve problems to deliver workable solutions for both the customer and telco provider.

Skills

Onboarding experience

Project management

Customer communication

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent

Job description

MicroSourcing in the Philippines is building a new Telco onboarding team to support a major Australian telco client. The role focuses on onboarding mobile customers, provisioning devices and plans, and keeping projects on schedule.

You will partner with customers and internal teams to remove roadblocks, explain complex changes, and deliver a seamless transition. Join a collaborative, growth‑minded team that values quality and customer success.