Service Provisioning Administrator | Onsite | Ortigas | Day Shift

Emapta; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Day shift

HMO coverage

Ortigas office

Salary advance

Upskilling program

Gym access

Lifestyle perks

Referral incentives

20 annual leaves

Mentorship exposure

Career growth

Diverse environment

Job summary

Emapta Philippines is seeking a Service Provisioning Administrator to coordinate service requests and resolve issues affecting broadband delivery. This day-shift onsite role is based in Ortigas and offers long-term global career exposure.

You will handle provisioning emails, track data across systems, and liaise with suppliers while maintaining strong English communication and IT literacy. Join a supportive team with growth opportunities and mentorship.

Qualifications

• At least 1 year of provisioning experience in telecom or network services.
• Excellent verbal and written English for customer interactions.
• Strong interest in IT and internet technologies with a technical mindset.
• Understanding of telecom products, services, databases, and provisioning processes.
• Ability to multitask, prioritize, and meet deadlines.

Responsibilities

• Answer calls, manage provisioning emails, and handle tickets efficiently.
• Respond to inquiries about broadband delivery and scheduling.
• Track data across multiple systems per established procedures.
• Follow up with suppliers on service cases and manage follow-ups.
• Perform quality checks on relevant reports.

Skills

Provisioning experience

English communication

IT mindset

Telecom product knowledge

Problem solving

Job description

Telecommunications Expertise That Connects Customers to What Matters

Reliable connectivity starts with accurate provisioning and responsive customer support. Strengthen your technical expertise as a Service Provisioning Administrator, coordinating service requests and resolving issues that affect everyday internet access. This opportunity offers a long-term global career with Emapta, connecting top 1% talent with meaningful industry exposure, professional development, and a day shift schedule that supports balance beyond the workplace.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Ortigas
• Shift: Day Shift, Shifting Days Off

Benefits

• Competitive Salary Package
• Day Shift schedule
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• At least 1 year of experience in a provisioning role within a telecommunications company or network service provider
• Excellent verbal and written English communication skills for customer interactions via telephone, email, or helpdesk web interfaces
• Strong interest in IT and internet-based technologies, with a technically inclined mindset
• Understanding of telecommunications products, services, database structures, and provisioning processes
• Ability to multitask, prioritize tasks, and meet deadlines
• Strong analytical and troubleshooting skills, with a disciplined approach to resolving issues
• Ability to gather information, identify key issues, and implement effective solutions with minimal customer disruption
• Strong customer focus, with exceptional organizational and interpersonal skills
• Results-oriented mindset focused on achieving outcomes
• Proactive approach and willingness to take initiative
• Sound decision‑making skills based on logical reasoning
• Accountability for network incidents from initial reporting through resolution, even when not responsible for the root cause
• Punctuality, patience, politeness, and strong attention to detail

Responsibilities

• Answer telephone calls, manage provisioning emails, and handle provisioning tickets efficiently.
• Respond to customer inquiries regarding broadband service delivery and scheduling.
• Track data across multiple systems in accordance with established procedures and processes.
• Follow up with suppliers on service cases and manage follow‑ups effectively.
• Perform quality checks on relevant reports.

About the Client

Our client is an award‑winning telecommunications provider recognized for broadband innovation, outstanding value, and customer satisfaction. Its achievements reflect a commitment to making internet services faster, simpler, and more accessible. With sustained business growth and expanding network capabilities, the company supports households, businesses, and service providers through reliable connectivity solutions. A customer‑focused culture and investment in technology position it as a strong challenger in its industry, offering professionals meaningful opportunities to contribute to service excellence and its continued commercial success.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia’s Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.