Remote Technical Support Specialist | SaaS & Customer Care

Turnitin, LLC; Philippines; Remote; PHP 1,811,594 - 3,019,323; Full time

Benefits offered by this job

Health Care Coverage

Education Reimbursement

Competitive Paid Time Off

Self‑Care Days

Paid Volunteer Time

Monthly Wellness Reimbursement

Parental Leave

Retirement Plan with match

Job summary

Turnitin, LLC is seeking a Client Support Specialist located in the Philippines to provide world-class support via email, phone, and live chat. The role requires strong problem-solving abilities and proficiency in English, while managing multiple tasks in a fast-paced environment.

The successful candidate will support the Turnitin product line, coordinate with engineering teams, and assist with technical documentation. Benefits include remote culture, healthcare coverage, and education reimbursement.

Qualifications

• Fluent in spoken and written English.
• Excellent computer skills.
• Ability to work independently and under pressure.

Responsibilities

• Proactively support the Turnitin product line via email, phone & live chat.
• Coordinate with Engineering and Product Management on product issues.
• Assist in updating technical documentation.

Skills

Problem-solving

Communication Skills

Time management

Education

Bachelor’s degree or customer support experience

Tools

Microsoft Office products

Operating Systems knowledge (Windows, Mac, Linux)

Job description

Turnitin, LLC is seeking a Client Support Specialist located in the Philippines to provide world-class support via email, phone, and live chat. The role requires strong problem-solving abilities and proficiency in English, while managing multiple tasks in a fast-paced environment.

The successful candidate will support the Turnitin product line, coordinate with engineering teams, and assist with technical documentation. Benefits include remote culture, healthcare coverage, and education reimbursement.