Remote Tech Support Specialist — Tier 1

Turnitin; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Remote First Culture

Health Care Coverage

Education Reimbursement

Competitive PTO

Self-Care Days

National Holidays

Founder Days

Job summary

Turnitin is seeking a proactive Customer Support professional to respond to technical and non-technical queries while collaborating with engineering and product teams. The role requires strong problem-solving and communication skills in a fast-paced environment.

You will manage multiple tasks, translate and update technical docs, and build positive customer relationships, with a remote-first culture and comprehensive benefits that support well-being.

Qualifications

• Essential: Bachelor’s degree or customer support experience.
• Fluent English (verbal and written).
• Able to work in a fast-paced environment with multiple priorities.
• Excellent computer skills.
• Knowledge of Windows, Mac, Linux.
• Strong Microsoft Office proficiency.
• Excellent planning and organization.
• Ability to handle sensitive information with good judgment.
• Weekend work and early/late hours required.

Responsibilities

• Proactively support Turnitin products via email, phone, and live chat.
• Coordinate with Engineering and Product Management on issues and releases.
• Develop positive customer and cultural relations.
• Assist in translating, maintaining, and updating technical documentation.

Skills

Fluent English

multitasking

Discretion

Windows

Mac OS

Linux

MS Office

Planning

Communication

Weekend/odd hours

Education

Bachelor’s degree

Tools

MS Office

Job description

Turnitin is seeking a proactive Customer Support professional to respond to technical and non-technical queries while collaborating with engineering and product teams. The role requires strong problem-solving and communication skills in a fast-paced environment.

You will manage multiple tasks, translate and update technical docs, and build positive customer relationships, with a remote-first culture and comprehensive benefits that support well-being.