Global SaaS Support Specialist - HR Tech

Playroll group; Philippines; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

Playroll group is seeking a Technical Support Specialist in the Philippines to help deliver exceptional support to clients and employees globally. This role involves owning support queries, collaborating with teams, and ensuring timely resolutions in a fast-paced environment.

The ideal candidate will have 2+ years of experience in customer support, strong English communication skills, and the ability to manage complex cases attentively. Join our team today to drive meaningful change!

Qualifications

• 2+ years of experience in customer support, technical support, or client operations roles.
• Experience in HR tech, payroll, or SaaS support preferred.
• Strong attention to detail in managing support cases.

Responsibilities

• Own client and employee support issues end-to-end, delivering timely resolutions.
• Collaborate cross-functionally to support client satisfaction.
• Maintain up-to-date knowledge of Playroll platform features.

Skills

Customer support experience

Technical support experience

English communication skills

Attention to detail

Problem-solving skills

Ticketing platform (Zendesk)

Job description

Playroll group is seeking a Technical Support Specialist in the Philippines to help deliver exceptional support to clients and employees globally. This role involves owning support queries, collaborating with teams, and ensuring timely resolutions in a fast-paced environment.

The ideal candidate will have 2+ years of experience in customer support, strong English communication skills, and the ability to manage complex cases attentively. Join our team today to drive meaningful change!