Technical Support Specialist: Solve IT Issues for Users

Keller Executive Search International; Philippines; On-site; PHP 240,000 - 320,000; Full time

Job summary

Keller Executive Search International is seeking a Technical Support professional in the Philippines to deliver first-line and advanced technical assistance. The role focuses on diagnosing issues, guiding users through solutions, and maintaining high customer satisfaction.

You will interact with IT, engineering, and product teams to resolve problems and ensure smooth operation of systems and devices. Responsibilities include troubleshooting across hardware, software, and networks, documenting

Qualifications

• Experience providing first-line or advanced technical support.
• Ability to troubleshoot hardware, software, network, and system issues.
• Experience documenting incidents and solutions in support systems.

Responsibilities

• Provide technical support via phone, email, chat, or ticketing systems.
• Troubleshoot hardware, software, network, and system-related issues.
• Diagnose problems and implement effective solutions in a timely manner.
• Escalate complex or unresolved issues to higher-level support teams.
• Document incidents, solutions, and troubleshooting steps in support systems.
• Install, configure, and maintain systems, applications, and devices.
• Assist with system upgrades, patches, and routine maintenance.
• Monitor system performance and proactively identify potential issues.
• Educate users on best practices and proper system usage.
• Collaborate with cross-functional teams (IT, engineering, product teams)

Job description

Keller Executive Search International is seeking a Technical Support professional in the Philippines to deliver first-line and advanced technical assistance. The role focuses on diagnosing issues, guiding users through solutions, and maintaining high customer satisfaction.

You will interact with IT, engineering, and product teams to resolve problems and ensure smooth operation of systems and devices. Responsibilities include troubleshooting across hardware, software, and networks, documenting