Remote Customer Experience Specialist

TelexPH; Guimba; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Remote work setup

Mentorship & growth

Team culture

Global exposure

Performance rewards

Job summary

TelexPH in the Philippines is seeking a Customer Support Specialist to deliver responsive, empathetic, and solution-oriented service across email, live chat, and ticketing platforms in a remote environment.

You will handle inquiries, document cases, escalate when needed, contribute to knowledge base, and help identify trends to improve client retention while maintaining a professional tone with international clients.

Qualifications

• Strong communication skills and a customer-first mindset; experience handling tickets remotely.

Responsibilities

• Handle inbound customer inquiries via email, live chat, and ticketing systems.
• Document support cases and escalate complex issues to the appropriate teams.
• Follow up to ensure customer satisfaction and update knowledge base.
• Track recurring issues and report trends to improve service quality.
• Maintain professional, empathetic communication with clients across channels.

Skills

Communication skills

Customer-focused

Ticket handling

Multi-channel support

Tools

Zendesk

Freshdesk

HubSpot

Job description

TelexPH in the Philippines is seeking a Customer Support Specialist to deliver responsive, empathetic, and solution-oriented service across email, live chat, and ticketing platforms in a remote environment.

You will handle inquiries, document cases, escalate when needed, contribute to knowledge base, and help identify trends to improve client retention while maintaining a professional tone with international clients.