Customer Support Specialist 3 — Tech & Billing Pro (Night Shift)

Connext Global Solutions Inc; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Night differential

Attendance bonus

Mid-year bonus

Competitive compensation

Life insurance

HMO

Great company culture

Job summary

Connext Global Solutions Inc in the Philippines is seeking a Customer Support Specialist 3 to join our team serving a US-based client. You will provide technical, billing, and general support, ensuring high customer satisfaction and clear communication.

The ideal candidate has at least two years of customer service experience, a stable employment history, and a proactive approach to collaborating with internal teams to resolve issues quickly.

Qualifications

• Two years of customer service experience required.
• Stable employment history required.
• Experience supporting US-based clients is a plus.

Responsibilities

• Provide technical, billing, and general support to customers, ensuring satisfaction.
• Serve as liaison between departments to resolve issues.
• Follow issues through to completion with timely communication.
• Develop processes and recommendations to improve customer service.
• Track and analyze customer service issues and inform relevant teams.

Skills

Customer service

Technical support

Job description

Connext Global Solutions Inc in the Philippines is seeking a Customer Support Specialist 3 to join our team serving a US-based client. You will provide technical, billing, and general support, ensuring high customer satisfaction and clear communication.

The ideal candidate has at least two years of customer service experience, a stable employment history, and a proactive approach to collaborating with internal teams to resolve issues quickly.