Senior Tech Account Manager: Customer Impact & Delivery

Mastercard; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Mastercard Philippines is seeking a Senior Analyst, Technology Account Management to support key customer relationships and ensure successful delivery and ongoing operation of technology solutions in the Philippines. This role suits a seasoned individual contributor who blends strong technical knowledge with customer engagement.

You will execute projects, support operational excellence, mentor junior teammates, and contribute to continuous improvement across the TAM function while helping

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience in payments or financial services is a plus.
• Strong problem-solving and multitasking in a fast-paced environment.
• Excellent cross-functional communication with technical and non-technical stakeholders.

Responsibilities

• Manage end-to-end technology and operational relationships with assigned customers in the Philippines and the region.
• Collaborate with Sales and Customer Success to ensure service delivery and satisfaction.
• Coordinate with internal teams to escalate issues and drive timely resolution.
• Support release communications and customer readiness for new products.
• Deliver data-driven insights for QORs and customer-facing narratives.

Skills

Customer engagement

Technical knowledge

Cross-functional collaboration

Problem solving

Communication

Attention to detail

Education

Bachelor's degree or equivalent practical experience

Job description

Mastercard Philippines is seeking a Senior Analyst, Technology Account Management to support key customer relationships and ensure successful delivery and ongoing operation of technology solutions in the Philippines. This role suits a seasoned individual contributor who blends strong technical knowledge with customer engagement.

You will execute projects, support operational excellence, mentor junior teammates, and contribute to continuous improvement across the TAM function while helping