Service Account Manager

Zones, LLC; San Jose; On-site; PHP 3,567,151 - 3,821,948; Full time

Benefits offered by this job

Medical coverage

Sick leave

Equal employment opportunity

Job summary

Zones is seeking a Technical Account Manager in Jersey City, NJ, to own post-sales success for financial customers and partner with engineering, sales, and cross-functional teams.

You will lead onboarding, monitor account health, and drive timely resolutions of complex issues while providing clear customer communication. This on-site role requires strong server knowledge and exceptional customer engagement.

Qualifications

• 5+ years in customer-facing roles (Technical Account Management, Customer Success, or Support Engineering).
• Bachelor’s degree (preferred) or equivalent technical experience.
• Strong communication skills across technical and non-technical stakeholders.
• Experience with Linux and virtualization is a plus.
• Ability to lift 40 lbs. and safely handle heavier equipment using a team lift.”

Responsibilities

• Serve as the primary escalation point and trusted advisor for assigned customers pre/during/post deployment escalation.
• Emphasize account management projects/experience.
• Sales support experience would be great – previous SAM/TAM roles.
• Communicate effectively internally and externally; professionalism is key.
• Lead onboarding including introductions to service programs and ongoing operational reviews.
• Monitor account health to ensure timely case progress and prevent service gaps.
• Manage multiple customer accounts with high-quality engagement and follow-through.
• Coordinate with engineering, sales, RMA, and production teams to drive issue resolution and customer success.
• Drive resolution of complex technical issues with internal engineering teams.
• Develop and maintain technical documentation to support training for service-desk and field engineers.
• Coordinate and support onsite integration activities as needed.
• Travel up to 10%.

Skills

Customer-facing

Server technologies

x86 servers

Linux virtualization

English fluent

Education

Bachelor’s degree (preferred)

Job description

Position Overview

Term: 6 month contract to hire

Location: Jersey City, NJ

Pay: $$42.00 - $45.00; commensurate with experience

Hours: 8:00 am – 5:00 pm

The Technical Account Manager (TAM) is responsible for post‑sales ownership and success of financial customers and will move into enterprise level customers. Acting as the primary point of contact and escalation, the TAM partners closely with engineering, sales, and cross‑functional teams to ensure timely resolution of issues and a seamless customer experience. This role requires a balance of strong technical acumen—particularly in server technologies—and exceptional customer engagement skills. The ideal candidate is a proactive problem solver, trusted advisor, and customer advocate who thrives in a fast‑paced, high‑impact environment.

What you will do as the Technical Account Manager

• Serve as the primary escalation point and trusted advisor for assigned customers pre/during/post deployment escalation.
• Emphasize account management projects/experience.
• Sales support experience would be great – previous SAM/TAM roles.
• Should be able to effectively communicate internally and externally – professionalism is key.
• Project/Fleet focused – discover system issues and proactively plan resolutions.
• Collaborate with engineering, sales, RMA, and production teams to drive issue resolution and customer success.
• Lead customer onboarding, including introduction to service programs and ongoing operational reviews.
• Proactively monitor account health to ensure timely case progress and prevent service gaps.
• Manage multiple customer accounts simultaneously, ensuring high‑quality engagement and follow‑through.
• Drive resolution of complex technical issues by coordinating with internal engineering teams.
• Develop and maintain technical documentation to support training for service‑desk and field engineers.
• Coordinate and support onsite integration activities as needed.
• Manage and prioritize customer escalations, ensuring clear communication and accountability.
• Travel as needed (up to 10%).

What you will bring to the team

• Bachelor’s degree (preferred) or equivalent experience in a technical field.
• 5+ years of experience in customer‑facing roles (Technical Account Management, Customer Success, or Support Engineering).
• Proven ability to manage multiple customer accounts while maintaining high levels of satisfaction and engagement.
• Demonstrated success in driving issue resolution and influencing positive customer outcomes.
• Strong interpersonal and communication skills, with the ability to engage both technical and non‑technical stakeholders.
• Solid understanding of x86‑based server platforms and infrastructure.
• Strong troubleshooting and problem‑solving skills in complex technical environments.
• Ability to work effectively under pressure and manage urgent, high‑priority escalations.
• Experience with Linux and virtualization technologies is a plus.
• Detail‑oriented, highly organized, and dependable.
• Fluent in English (written and verbal).
• Ability to lift 40 lbs. and safely handle heavier equipment using a team lift (“buddy system”).

Benefits

Zones offers a comprehensive benefits package that includes medical coverage, state‑mandated sick leave, and other benefits designed to support well‑being and work‑life balance. As a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is diverse.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.