Technical Account Manager, MEX, Enterprise Support LATAM

Amazon Web Services (AWS); Mexico; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Amazon Web Services Mexico S. de R.L. de C.V. seeks a Technical Account Manager to act as the principal technical advisor for Enterprise customers, guiding them through complex architectures, incidents, and service improvements.

You will work with customers across industries, articulating technical strategies and partnering with AWS engineers to ensure environments remain healthy and cost-effective. Some travel will be required to meet customers and teams.

Qualifications

• 5+ years of technical engineering experience.
• Experience with operational troubleshooting for compute, storage, networking, or databases in distributed systems.
• Excellent English written and verbal communication skills.

Responsibilities

• Provide technical advisory to AWS Enterprise customers and lead discussions with senior leadership on incidents and risk management.
• Lead technical discussions with customers and internal teams regarding incidents, trade-offs and proactive scope.
• Collaborate with AWS engineering and service teams to resolve customer issues and ensure operational health.

Skills

Technical engineering experience

Distributed systems

English communication

Customer-facing skills

Education

Bachelor's degree in Computer Science or Engineering

Tools

AWS services

Job description

Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and 'voice of the customer'.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all technologies. This is a technical role, in which you will have an opportunity to be the principal technical advisor and 'voice of the customer'.

As a Technical Account Manager, you will help craft and execute strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers' AWS environments operationally healthy. The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Foster trusting relationships with customers, understanding their business needs and technical challenges
• Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issue.
• The role may require ability to travel 10-25% as needed.

A day in the life

About

If you want to know a little bit more about the TAM role, copy and paste the links bellow to know part of our team:

https://www.youtube.com/watch?v=jdNsBOXawLk https://www.youtube.com/watch?v=wCSU_GWit_8 https://www.youtube.com/watch?v=xfHmuJn1ynQ

About The Team

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for two (2) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment
• Experience in English-language communication skills, both written and verbal
• Bachelor's Degree in Computer Science, Engineering, Math, or equivalent work experience.

Preferred Qualifications

• Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience in a 24x7 operational services or support environment
• Experience with AWS services or other cloud offerings.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

- Amazon Web Services Mexico S. de R.L. de C.V.

Job ID: A10509431