Remote Technical Account Manager - Cybersecurity Advocate

SOCRadar; Philippines; On-site; PHP 670,000 - 1,228,000; Full time

Benefits offered by this job

Private Health Insurance

Remote working environment

SOCRadar Academy E-learning Platform

Birthday Month Day off

Job summary

SOCRadar is seeking a Technical Account Manager to serve as the primary technical contact for a portfolio of customers after onboarding. You will help customers adopt and utilize the SOCRadar platform, understanding their environment and providing proactive guidance throughout the journey.

You will collaborate with Customer Success, Account Management, Product, Support and Threat Intelligence teams to overcome technical challenges, drive platform adoption and maximize value.

Qualifications

• 5+ years in technical account management or similar customer-facing technical role
• Experience in cybersecurity, networking or enterprise software
• Solid understanding of cybersecurity fundamentals and threat intelligence concepts
• Strong communication and presentation skills

Responsibilities

• Become a trusted technical adviser for your assigned customers.
• Lead customer onboarding and technical enablement sessions.
• Deliver product demonstrations, technical workshops, QBRs and Proof of Value presentations.
• Understand each customer's business objectives, security priorities and technical environment.
• Provide best practices for deploying and using the SOCRadar platform.
• Monitor customer adoption and platform usage, identifying opportunities to improve engagement.
• Proactively identify technical risks and work with customers to address them.
• Answer technical questions and provide guidance on platform capabilities and cybersecurity best practices.
• Configure integrations and support customer deployment activities.
• Partner with Customer Success Managers and Account Managers to support renewals, customer growth and long-term success.
• Identify opportunities for additional products based on customer needs.
• Coordinate with Product, Engineering, Threat Intelligence and Support teams to resolve issues promptly.
• Represent customer feedback internally to improve the product and experience.
• Research customer industries and regional threats to provide relevant recommendations.
• Take ownership of customer issues and follow through to resolution.

Skills

Technical Account Management

Solutions Engineering

Pre-Sales

Cybersecurity

Communication Skills

Stakeholder Management

English Fluency

Job description

SOCRadar is seeking a Technical Account Manager to serve as the primary technical contact for a portfolio of customers after onboarding. You will help customers adopt and utilize the SOCRadar platform, understanding their environment and providing proactive guidance throughout the journey.

You will collaborate with Customer Success, Account Management, Product, Support and Threat Intelligence teams to overcome technical challenges, drive platform adoption and maximize value.