Senior Tech Account Manager — Customer & Operations Lead

Mastercard; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Mastercard Philippines seeks a Senior Analyst, Technology Account Management to support key customer relationships and ensure successful delivery and ongoing operation of technology solutions. This role blends strong technical knowledge with customer engagement, requiring cross-functional collaboration, problem-solving, and mentoring of junior team members.

You will drive operational excellence, guide customers through technology journeys, and contribute to continuous improvement across TAM

Qualifications

• Experience in the payments industry with customer engagement, technical support, operations, or fraud and dispute management.
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Proven ability to work cross-functionally and communicate with both technical and non-technical stakeholders.
• Customer-focused mindset with attention to detail and commitment to service excellence.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Manage end-to-end technology and operational relationship with assigned customers in Philippines and the region.
• Collaborate with Sales and Customer Success teams to ensure service delivery and customer satisfaction.
• Coordinate with internal teams to escalate complex issues and ensure timely resolution.
• Support release communications and customer readiness activities for new products and services.
• Own the technical and operational relationship for a portfolio of customers and deliver data-driven insights in quarterly reviews.

Skills

Customer engagement

Technical support

Operations

Fraud and dispute management

Problem-solving

Cross-functional collaboration

Stakeholder communication

Customer focus

Education

Bachelor's degree or equivalent

Job description

Mastercard Philippines seeks a Senior Analyst, Technology Account Management to support key customer relationships and ensure successful delivery and ongoing operation of technology solutions. This role blends strong technical knowledge with customer engagement, requiring cross-functional collaboration, problem-solving, and mentoring of junior team members.

You will drive operational excellence, guide customers through technology journeys, and contribute to continuous improvement across TAM