Remote Tech Support Specialist for Customer Care

MCI; Surigao City; Remote; PHP 223,000 - 391,000; Full time

Benefits offered by this job

HMO coverage

Performance and loyalty bonuses

Career growth opportunities

Job summary

MCI is seeking a Remote Technical Support Representative to assist clients with technical inquiries and troubleshooting. Candidates must possess call center experience and a strong command of English.

The role involves responding to support requests, diagnosing issues, and guiding customers through solutions. We provide HMO coverage, performance bonuses, and various incentives to support our team.

Qualifications

• Must be 18 years or older.
• Strong command of the English language.
• Typing speed of 20+ words per minute.
• Experience working from home.

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document all customer interactions accurately in the system.

Skills

Strong command of the English language

Call center experience

Troubleshooting skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Job description

MCI is seeking a Remote Technical Support Representative to assist clients with technical inquiries and troubleshooting. Candidates must possess call center experience and a strong command of English.

The role involves responding to support requests, diagnosing issues, and guiding customers through solutions. We provide HMO coverage, performance bonuses, and various incentives to support our team.